Ardene

(Translated by Google) return with invoice but no labels since there were none at the time of purchase! arrogant little manager who refuses me a refund but if I call the service and they say ok she can reimburse me we are talking about $25 + taxes I have no time to waste my beautiful but they have just lost a client! (Original) retour avec facture mais pas dtiquettes puisquil ny en avait pas lors de lachat! petite gestionnaire arrogante qui me refuse le remboursement mais si jappelle au service et ils me disent ok elle peut me rembourser on parle de 25$ + taxes jai pas de temps perdre ma belle mais ils viennent de perdre une cliente!
May 21st, 2023

(Translated by Google) The cashiers do not know the promotions and do not apply them. They don't know how to write because even showing them the delivery address there is enough error to send the order elsewhere. Some even sneer at the fact that a certain product they sold the day before comes from them, despite the invoice and the label, and quite clearly calls us a liar. Made hard... (Original) Les caissires ne connaissent aucunement les promotions et ne les appliques pas. Elles ne savent pas crire parce que mme en leur montrant l'adresse de livraison il y a assez d'erreur pour envoyer la commande ailleurs. Certaine sostine mme sur le fait que certain produit qu'elles ont vendu la veille vienne de chez eux, malgr facture et tiquette, et nous traite assez clairement de menteur. Fait dur...
Mar 2nd, 2023

Staff absolutely improfessional. They chat and dont serve clients.
Nov 21st, 2022

(Translated by Google) Very disappointed with the customer service at the store. I lost my bill, so I went to the store to have some advisers reissue this one for me. However, they confirmed to me in a not very kind way that it was impossible to find it after several requests from me (knowing that I had the amount, the items, the date and the time of the purchase). I then sent an email to customer service where Sofia confirmed that the advisers could find it for me. She then found my bill and I returned to the store. So I asked for a refund since I was disappointed with the service at the store, however, they were correct on this point since the item I was giving back no longer had a label (I realized during the refund that the safety pin had opened and that's how I lost it). All these steps to know in the end that in store it is possible to find it, not very professional... Thank you all the same to Sofia for the customer service who was very responsive to my request. (Original) Trs due par rapport au service la clientle au magasin. J'ai perdu ma facture, alors je me suis rendu au magasin pour que des conseillres me rdite celui-ci. Cependant, elles m'ont confirm de faon pas trs aimable d'ailleurs qu'il tait impossible de la retrouver aprs plusieurs demandes de ma part (sachant que j'avais le montant, les items, la date et l'heure de l'achat). J'ai alors envoy un mail au service client o Sofia m'a confirm que les conseillres pouvait me le retrouver. Elle m'a alors retrouv ma facture et je suis retourn au magasin. J'ai donc demand un remboursement puisque j'ai t due du service au magasin, cependant, elles ont t correct sur ce point puisque l'article que je redonnais n'avait plus d'tiquette (je me suis rendu compte lors du remboursement que l'pingle nourrice s'tait ouverte et c'est comme cela que je l'ai perdu). Toutes ces dmarches pour savoir au final qu'en magasin il est possible de me le retrouver, pas trs professionnel... Merci tout de mme Sofia du service la clientle qui a t trs ractive ma demande.
Nov 18th, 2022

(Translated by Google) I am writing to inform you of my dissatisfaction with the customer service of the Ardne located in Granby. I went shopping at the Ardene in Granby and since the clothes I wanted to buy were not my size, I inquired with an associate of the store. I asked her if I was shopping online and the clothes didn't fit if I was going to be refunded to my original form of payment, credit card. The associate told me that yes would be reimbursed on my credit card if I returned purchases made online. So I ordered, via the website, several jeans of different sizes and styles. When I went back to the store to be reimbursed, which didn't work for me, I was told that they had to reimburse me on a gift card. I asked to speak to the manager. I gently explained the situation to him. She was very adamant that she refused to refund me on my credit card despite one of her employees promising me that would be the way it would be done. It seems that the employee made a mistake and it was impossible to keep his word which, in my opinion, represents the Ardene since she is employed there. I am aware and understanding that to err is human. I myself work in customer service at a clothing store. Let me tell you that despite the error of the employee, a store that offers good customer service would have explained to me that this is not usually done but that given the situation concerning the word of the employee representing Ardene , I would have been reimbursed on my credit card since that is what I was told and in order to satisfy the customer. I tried to negotiate with the manager but nothing to do. I am extremely disappointed with the service. Believe me I will not be recommending on the Ardene website again. $126 in gift card is an amount that I could have used for my groceries. (Original) Je vous cris pour vous faire part de mon insatisfaction du service la clientle du Ardne situ Granby. Je suis alle magasiner au Ardne de Granby et puisqu'il n'y avait pas ma taille dans les vtements que je voulais acheter, je me suis informe auprs d'une associe du magasin. Je lui ai demand si je faisais mes achats en ligne et que les vtements ne faisaient pas si on allait me rembourser sur mon mode de paiement original, sur ma carte de crdit. L'associe m'a affirm que oui se serait rembours sur ma carte de crdit si je retournais des achats fait en ligne. J'ai donc command, via le site internet, plusieurs jeans de diffrentes grandeurs et styles. Lorsque je suis retourn en magasin pour me faire rembourser ce qui ne me faisait pas on m'a dit qu'on devait me rembourser sur une carte cadeau. J'ai demand de parler la grante. Je lui ai expliqu gentiment la situation. Elle a t trs catgorique qu'elle refusait de me rembourser sur ma carte de crdit malgr que l'une de ses employs m'avait promis que ce serait ainsi que l'on procderait. Il semblerait que l'employ a fait une erreur et que c'tait impossible de respecter sa parole qui, mon avis, reprsente le Ardne puisqu'elle y est employe. Je suis consciente et comprhensive que l'erreur est humaine. Je travaille moi-mme au service la clientle dans un magasin de vtement. Laissez-moi vous dire que malgr l'erreur de l'employ, un magasin qui offre un bon service la clientle m'airait expliqu que cela ne se fait pas habituellement mais que vu la situation concernant la parole de l'employ reprsentant Ardne, on m'aurait rembours sur ma carte de crdit puisque c'est cela qui m'a t dit et afin de satisfaire la cliente. J'ai tent de ngocier avec la grante mais rien faire. Je suis extrmement due du service. Croyez-moi je ne recommanderai plus sur le site internet de Ardne. 126$ en carte cadeau c'est un montant que j'aurais pu utiliser pour mon picerie.
Aug 30th, 2022