GNR Corbus

(Translated by Google) We purchased a Panasonic heat pump from GNR Corbus in August 2022. Unfortunately, the device showed several problems. The seller, however, carried out the required repairs without delay. An attentive follow-up was carried out by their customer service agent, Mrs. Stphanie Guertin. (Original) Nous avons achet une thermopompe Panasonic chez GNR Corbus au mois d'aot 2022. Malheureusement, l'appareil a manifest plusieurs problmes. Le vendeur a toutefois effectu sans tarder les rparations requises. Un suivi attentionn a t effectu par leur agente au service la clientle, Madame Stphanie Guertin. Services: Install AC, A/C system repair
Apr 19th, 2023

(Translated by Google) Very professional, clean installation, couldn't ask for better, my wall-mounted heat pump works wonderfully thanks to precise and clean professional installers!! the best in the industry in my experience! I recommend them without hesitation! (Original) Trs professionnel, installation propre,peut pas demander mieux,ma thermopompe murale fonctionne merveille grce des experts installateurs professionnels prcis et propres!!les meilleurs de l'industrie selon mon exprience! Je vous les recommande sans hsitation! Service: Ductless heating & A/C services
Jan 4th, 2023

(Translated by Google) I had a heat pump installed earlier this year. Since that time, I have had an extraordinary customer experience!!!! It is really a fast and very efficient company. A huge thank you to Stphanie Guertin for her professionalism and exemplary service!! (Original) J'ai fait installer une thermopompe plus tt cette anne. J'ai eu depuis ce temps une exprience client hors du commun!!!! C'est vraiment une compagnie rapide et trs efficace. Un immense merci Stphanie Guertin pour son professionnalisme et son service exemplaire!! Service: Install AC
Nov 16th, 2022

Sep 26th, 2022

(Translated by Google) Since 2017 that we have our heat pump, first problem. The company tells me that it can't. He comes to see the technician spends almost 5 hours outside in the cold trying to understand why my device freezes and forms ice inside. He sent 2 technicians who mentioned the same thing, after which I was told we are going to change your head inside these are the problem. 2nd winter 2nd problem, it still freezes and makes ice all the way to the spinning blade. Calls back, he sends another technician. Same problem, they tell me they sent the guys from the heat pump company to get a better understanding of the problem. It ended that there were several units with the same problem. In addition to this suite it cost about 6 to 8 months of me calling the director of GNR so that he decided to change my exterior and interior module. So almost 3 years back and forth for a machine under warranty that in my eyes we tried everything not to pay. When this heat pump is finished I do not return with the company. Also at the moment 2023 I have to change two motors of my interior module, it is not 6 years old yet. In addition, for a machine under warranty, it charges you the technician and the trip to check your problem. In my opinion if you are behind your product, these under warranty should not cost you anything Since 2017 that we have our heat pump, first problem. The company tells me that it can't find the problem. He comes to look at it, the technician spends almost 5 hours outside in the cold trying to understand why my device freezes and forms ice inside. He sent 2 technicians who mentioned the same thing, after which I was told we are going to change your unit inside it seems to be the problem. 2nd winter 2nd problem, it still freezes and makes ice all the way to the spinning blade. Calls back, he sends another technician. Same problem, they tell me they feel the guys from the heat pump company to get a better understanding of the problem. It ended that there were several units with the same problem. In addition to this issue it took about 6 to 8 months of me calling the director of GNR so that he decided to change my exterior and interior module. So almost 3 years back and forth for a machine under warranty that in my eyes they tried everything not to pay. When this heat pump is finished I will not return with the same company. Also at the moment 2023 I have to change two motors of my interior module, it is not 6 years old yet. Also they dont seem to be backing up their products, it's on warranty but you have to pay the technician to comme and look at the problem, it under warranty everything should be covered. (Original) Depuis 2017 que nous avons notre thermo pompe, premier problme. La compagnie me dit que a ce peu pas. Il vienne voir le technicien passe presque 5h dehors au froid a essayer de comprendre pourqu oi mon appareil gel et forme de la glace a l intrieur. Il envoy 2 techniciens qui mentionne la mme chose, cette suite je me fait dire on va changer ta tte intrieur ces elle le problme. 2e hiver 2e problme, elle gel encore et fait de la glace jusqua la lame qui tourne. R appelle, il renvoy un autre technicien. Mme problme, il me disent on envoy les gars de la compagnie de la thermopomp pour avoir une meilleur lecture du problme. a fini qu il y avait plusieur unit avec le mme problme. De plus cette suite a prix a peu prs 6 a 8 mois de moi qui appelais le directeur de GNR afin qu il dcide de changer mon module extrieur et intrieur. Donc presque 3 ans de va et vien pour une machine sous garantie que a mes yeux il on tout essay pour ne pas pay. Lorsque cette thermopompe est fini je ne retourn pas avec la compagnie. De plus en ce moment 2023 je dois faire changer deux moteur de mon module intrieur elle a pas 6 ans encore. De plus pour une machine sous garantie, il te charge le technicien et le dplacement pour vrifier ton probleme. A mon avis si tu est en arrire de ton produit, ces sous garantie a devrait pas te coter rien Since 2017 that we have our heat pump, first problem. The company tells me that it can't find the problem. He comes to look at it, the technician spends almost 5 hours outside in the cold trying to understand why my device freezes and forms ice inside. He sent 2 technicians who mentioned the same thing, after which I was told we are going to change your unit inside it seems to be the problem. 2nd winter 2nd problem, it still freezes and makes ice all the way to the spinning blade. Calls back, he sends another technician. Same problem, they tell me they sent the guys from the heat pump company to get a better understanding of the problem. It ended that there were several units with the same problem. In addition to this issue it took about 6 to 8 months of me calling the director of GNR so that he decided to change my exterior and interior module. So almost 3 years back and forth for a machine under warranty that in my eyes they tried everything not to pay. When this heat pump is finished I will not return with the same company. Also at the moment 2023 I have to change two motors of my interior module, it is not 6 years old yet. Also they dont seem to be backing up their products, it's on warranty but you have to pay the technician to comme and look at the problem, it under warranty everything should be covered.
Apr 13th, 2023