Hyundai Granby Estrie

(Translated by Google) I recommend Cynthia to the service, always smiling and helping! She explains very well and cares about the customer experience! Thanks again! (Original) Je recommande Cynthia au service, toujours souriante et aidante! Elle explique trs bien et se soucie de l'exprience client! Merci encore!
May 22nd, 2023

(Translated by Google) The staff is welcoming and dynamic. In addition, I really appreciated the little coupon for a free car wash that the garage gives us when we leave. (Original) Le personnel est accueillant et dynamique. En plus, j'ai beaucoup apprci le petit coupon d'un lavage gratuit que le garage nous remet lors de notre dpart.
May 19th, 2023

May 16th, 2023

(Translated by Google) 3rd appointment at Hyundai Granby for a trailer hitch and wish the last I went to the dealer because there was a recall for the trailer hitches (risk of fire) on my vehicle and I wanted to be sure that it was done correctly. 1st appointment: I pick up my vehicle. They tell me that everything is beautiful. The location where the wiring is connected is the point of contact closest to the ground of my vehicle at two inches from the ground. No sheathed wiring My husband calls and he is told that it was temporary because it is soundtrack which I was never told on the spot so hard to believe. 2nd appointment: It's not super aesthetically pleasing, but at the right height. They replaced the part in question, but less than 5 months later, everything is rusty and the wiring is broken (more functional with lights). 3rd appointment: My spouse takes his day at his own expense to go there (appointment taken 2 months in advance). We changed the wiring and the piece, telling him that it's the first time we've seen this... To be continued... Honestlyvery dissatisfied with the service and loss of confidence. (Original) 3e rdv chez Hyundai Granby pour une attache remorque et souhaitons le dernier Je suis alle chez le concessionnaire car il y avait un rappel pour les attaches remorques (risque de feu) sur mon vhicule et je voulais tre certaine que ce soit bien fait. 1er rdv: Je rcupre mon vhicule. On me dit que tout est beau. Lemplacement o on branche le filage est le point de contact le plus prs du sol de mon vehicule deux pouces du sol. Aucun filage gainMon conjoint appelle et on lui dit que ctait temporaire car cest B.O.ce quon ne ma jamais dit sur place donc difficile croire. 2e rdv: Ce nest pas super esthtiquement, mais la bonne hauteur. On me remplace le morceau en question, mais moins de 5mois plus tard, tout est rouill et le filage bris (plus fonctionnel avec des lumires). 3e rdv: Mon conjoint prend sa journe ses frais pour y aller (rdv pris 2mois en avance). On a chang le filage et le morceau en lui disant que cest la premire fois quon voit a suivre Franchementtrs insatisfaite du service et perte de confiance.
May 21st, 2023

(Translated by Google) Very poor after-sales service I made 7 attempts (in almost 5 months) just to have a problem analyzed. 2 - call to the representatives: who promised to call me back later. 1- call to service who asked me to come in to watch, but ended in a promise to be called back in a month for an appointment. 1- call to follow up (no return) 1- call that ended up on the answering machine (a little less happy) 1- call to the service manager who promised to look at it and had to call me back the same day (it's been 3 working days) 1- at Hyundai canada, we'll see if I have a follow-up. Next step, a formal complaint where I put my lawyer on file. To have (Original) Trs mauvais services aprs-vente Je suis rendu 7 tentatives (en presque 5 mois) juste pour faire analyser un souci. 2 - appel aux reprsentants : qui me promettait de me rappeler plus tard. 1- appel au service qui m'ont demand de me rendre pour regarder, mais qui s'est termin en promesse d'tre rappel dans un mois pour un rendez-vous. 1- appel pour faire un suivi (pas de retour) 1- appel qui a fini sur le rpondeur (un peu moins content) 1- appel au directeur du service qui m'a promis de regarder a et devait me rappeler la journe mme (a fait 3 jours ouvrables) 1- Hyundai canada, on va voir si j'ai une suite. Prochaine tape, une plainte officielle o je mets mon avocat sur le dossier. voir
May 21st, 2023