Conseil Regional de Transport de Lanaudière (CRTL)

May 15th, 2023

May 12th, 2023

Mar 20th, 2023

Mar 18th, 2023

(Translated by Google) My spouse is very disappointed with the customer service provided at Terminus Joliette. On May 23, around 5 p.m., she went there to buy tickets for circuit 50. She was served by a young woman who told her that, with the OPUS card, there was always a discount on the purchase bus tickets for this circuit, which is false, because you have to buy six at a time with this card to benefit from the reduction. What's more, this cashier would need her employer to provide her with a calculator because she doesn't know how to correctly add up the value of four coins; my spouse had to help him make this addition. Subsequently, this same employee has difficulties with her cash register. We hear her say a curse and she goes to find her colleague for help. So far, nothing very serious, it is probably a lack of knowledge and training. Once her problem was solved, she ended up giving change to my spouse. Then, now that the transaction is complete, instead of giving my spouse her card containing the bus tickets, she hands her a form that she must fill out with her name, etc. My spouse instead asks her to return her OPUS card, but the employee refuses and then says, with an extremely unpleasant tone and attitude, that she has made a refund and that the form must be completed. However, the fact is that my spouse never received or requested a refund, she simply waited a long time for the employee to give her her change. Incomprehensible. Was she trying to cover up her mistakes by having this form filled out for a refund that never happened? You should ask him the question. The young woman kept her unpleasant attitude until my spouse left. We are no longer talking about mediocre customer service here, but rather about terrible customer service. Fortunately, the Terminus Joliette is not the only place where you can get tickets for the circuit 50: there is the Terminus Radisson where the customer service is always excellent and it is only there that we now buy our bus tickets. (Original) Ma conjointe est trs due du service la clientle donn au Terminus Joliette. Le 23 mai, vers 17 h, elle y est alle pour acheter des billets pour le circuit 50. Elle a t servie par une jeune femme qui lui a dit que, avec la carte OPUS, il y avait toujours un rabais l'achat de billets d'autobus pour ce circuit, ce qui est faux, car il faut en acheter six la fois avec cette carte pour bnficier de la rduction. Qui plus est, cette caissire aurait besoin que son employeur lui fournisse une calculatrice, car elle ne sait pas additionner correctement la valeur de quatre pices de monnaie; c'est ma conjointe a d l'aider faire cette addition. Par la suite, cette mme employe a des difficults avec sa caisse. On l'entend dire un juron et elle va chercher sa collgue pour avoir de l'aide. Jusqu'ici, rien de trs grave, il s'agit probablement d'un manque de connaissances et de formation. Une fois son problme rgl, elle finit par rendre la monnaie ma conjointe. Puis, maintenant que la transaction est complte, au lieu de remettre ma conjointe sa carte contenant les billets d'autobus, elle lui tend un formulaire qu'elle doit remplir avec son nom, etc. Ma conjointe lui demande plutt de lui rendre sa carte OPUS, mais l'employe refuse et dit alors, avec un ton et une attitude extrmement dsagrables, qu'elle a fait un remboursement et qu'il faut remplir le formulaire. Or, le fait est que ma conjointe n'a jamais reu ni demand de remboursement, elle a simplement attendu longuement que l'employe lui remette sa monnaie. Incomprhensible. Cherchait-elle camoufler ses erreurs en faisant remplir ce formulaire pour un remboursement qui n'a jamais eu lieu? Il faudrait lui poser la question. La jeune femme a gard son attitude dsagrable jusqu'au dpart de ma conjointe. On ne parle plus ici de service la clientle mdiocre, mais plutt de service la clientle excrable. Fort heureusement, le Terminus Joliette n'est pas le seul endroit o l'on peut se procurer des billets pour le circuit 50: il y a le Terminus Radisson o le service la clientle est toujours excellent et c'est uniquement l que nous achterons dsormais nos billets d'autobus.
May 22nd, 2023