Brault & Martineau

(Translated by Google) Bad customer service (Original) Mauvais service la clientle
May 22nd, 2023

May 22nd, 2023

Bad service, I was waiting for more than an hour, and no one wanted to help me out or even answer my questions. Even though I knew what I wanted to buy.
May 17th, 2023

worst service, tried to get a call back from the manager to sort out a problem, never got a call back, tried many times. We eventually presented ourselves in the store to talk to a manager and it gave nothing, false promises, no follow up - this was end of April, and still nothing. We called head office and they won't listen to our side because they say the one who sold us the couches does not work there anymore so they take his word over ours. We asked to be called back from a higher manager and she just said does not work like that... No news since... horrible.
May 15th, 2023

(Translated by Google) First time doing business with them. And probably the last. Receives the damaged freezer offers me a $35 compensation for then a $75. We make the decision to have a new one delivered to us because the sums proposed versus the damages and loss of time are not sufficient. Reschedule a date to make the trade. Arrive before the time requested on the campsite we can not have delivery before 9am. Finally our delivery is pushed back another week. Still waiting for our freezer. (Original) Premire fois que je fait affaire avec eux. Et probablement la dernire. Reoit le congelateur endommags me propose un 35$ de compensation pour ensuite un 75$. Nous prenons la dcision de nous faire livrer un neuf car les sommes proposes versus les dommages et perte de temps n'est pas suffisant. Recdule une date pour faire l'change. Arrive avant l'heure demand sur le terrain de camping nous ne pouvons avoir de livraison avant 9h. Finalement notre livraison est repouss d'une autre semaine. Toujours en attente de notre congelo.
May 10th, 2023