Solarium Solea

(Translated by Google) Very good service well met my expectations. (Original) Trs bon service bien rpondu mes attentes.
Mar 17th, 2023

This is an update to the review below. I was contacted by Pascal who apologized for the fact that I was ghosted. He has made an appointment with me for March when the weather should be more conducive for assessing the problem with my patio cover and fixing it. I am happy with this response and will update this review again then. Im hopeful that I will be able to finally give 5 stars then. I hate having to write negative reviews. However, in this case I feel I must share my experience in case it helps others. I would not trust this organization to keep its word to do what was promised. I was initially given the contact for Solarium Solea by Craft Bilt in Ontario as a company that could help with a problem I was having with my patio cover. I spoke with Theirry in August 2022 and he said that he was busy but could come to see what the problem was when he had some time and give a quote to fix it. I didn't hear from him and followed up in September and he said he was still busy but promised he would come "before it got cold". After that I was basically ghosted. Despite respectful requests/follow ups up until the end of November to get back to me with a date he never did. He didn't even reply to Craft Bilt when they contacted him on my behalf. Honestly, I'm dissapointed with being treated in such an offhand and unprofessional manner after being promised that he would come. It has left me with very bad taste in my mouth about this company and their commitment to customer service and I could not in good conscience recommend them.
Dec 3rd, 2022

Nov 17th, 2022

Positive: Professionalism, Quality, Value
Jun 4th, 2022

Excellent service !!
May 20th, 2022