JML (JML/ Toiles GR Inc.)

Helpful, down to earth staff. Great experience with this company.
Jun 12th, 2022

We shopped outdoor dining furniture at JML inc over the past two summers as they carry good quality, durable products. They are a distributor in an industrial area of Montreal which caters mainly to commercial clients however advertises that they are open to the public. This is not a full service furniture store, they have limited stock on the showroom floor for inspiration so you need to do the design work on your own unlike commercial clients who do that in-house or hire a design firm. We were fine doing this with work, given there is a lack of quality outdoor furniture stores in Montreal. So naturally, it took many visits to make a final selection as there are many choices to be made from material type, colour, functionality, size etc. for virtually every element of each product. And virtually all of these choices have to be made from small swatches. So as you might imagine, this is not an easy task and it requires much time, especially if you care about design aesthetics and are diligent and detail oriented. During the selection process, we requested additional information for which they needed to contact the manufacturer. On the dining chairs I selected, for which they happened to have a model on the floor, I noticed uneven/faulty stitching on the back and asked whether they could ensure that the ones I receive would be free of that flaw; they assured us that this would not be a problem. Keep in mind that these chairs are $600 each and I planned to order 6. Not top of the line yes, but expensive enough that I would want them to be free of visible defects. Much to our surprise when we went back to place our order and I reiterated that request, the owner became frustrated and told us that we are too discerning, complained about how much time we spent with them, that no other client ever noticed that flaw, that our order which was $7300 for a patio set including chairs table and umbrella was not a big order, and REFUSED to do business with us. When I tried to diffuse the situation, I was dismissed, my quote returned and he walked away. All of this in front of other clients. I was shocked. If you have a keen eye for detail and value design aesthetics and are diligent in your planning this isnt the place for you.
Mar 30th, 2021

(Translated by Google) Great service. Quality products. Many choices for our patio furniture. (Original) Excellent service. Produis de qualits. Beaucoup de choix pour nos meubles de patio.
Mar 15th, 2021

(Translated by Google) I wanted to tell you that you are frankly on the mark! Exceptional service, from the moment I first spoke to you on the phone, to delivery! Your delivery person/installer is very professional and courteous. You responded to my many emails with alacrity. No errors, which is rather rare these days . Kudos to you and your team! You have far exceeded my expectations and I am very grateful to you. (Original) Je tenais vous dire que vous tes franchement sur la coche ! Service exceptionnel, du moment o je vous ai parl pour la premire fois au tlphone, jusqu la livraison ! Votre livreur/installateur est trs professionnel et courtois. Vous avez rpondu mes nombreux courriels avec empressement. Aucune erreur, ce qui est plutt rarissime par les temps qui courent . Bravo vous et votre quipe ! Vous avez dpass largement mes attentes et je vous en suis trs reconnaissante.
Jun 29th, 2020

Jan 14th, 2019