Jack Astor's Bar & Grill Laval

It was ok. We took nachos, chicken parmesan, Mexican bowls, chicken strips and Caesar's salad
May 21st, 2023

Dined on May 21, 2023 at the Jack Astors in Laval, Qc. Very mediocre service - which is unusual for Jack Astors. The first waitress assigned to our table appeared to be working her first shift - she told us she was new. she repeatedly attempted to enter our order into her tablet but for some reason it would not go through. After about 20 mins she gave up and told us - kindly - that she would ask someone else to wait our table. She seemed nervous and embarrassed but my wife and I were patient and truth be told, we are almost always willing to give a new server some slack. A new waitress came to serve us. By now we had been in the restaurant for 30 mins: nothing ordered, no food served. The new waitress did not appear to have been informed as to why she was taking over.it was all very strange. Without a fuss (or referring to what happened before) we gave our entire order to waitress. The appetizers arrived quickly - within 10 mins or so - as we usually come to expect at Jack Astors. But, the main courses did not come for almost an hour. We kept trying to get the attention of our waitress for an explanation but she kept walking by without saying a word. After about 55 minutes we asked her if there was a problem in the kitchen. She said that our food was delayed because of a group of 30 that was being served. Wrong answer. I think we were at the restaurant before that group had arrived, and in any event, it really is not our concern. We thought that her answer was quite flippant. In any event, she never apologized for the lateness, and no manager came to see us (as is usually the case at Jack Astors, when theres even the smallest of hiccups)
May 20th, 2023

(Translated by Google) My meal was lukewarm when it arrived. The waitress didn't come back to see us unless we called her and the service was very slow even though the place wasn't crowded at all. There were 3 servers for the terrace and barely 5 tables. And the waiters were chatting or were on their phones instead of bringing us water or asking if we needed anything. I was very disappointed (Original) Mon repas tait tide en arrivant. La serveuse est pas revenue nous voir moins qu on l appelle et le service tait trs lent mme si la place n tait pas du tout bonde. Il y avait 3 serveurs pour la terrasse et peine 5 tables. Et les serveurs tait entrain de jaser ou tait sur leurs tlphones au lieu de venir nous porter de l eau ou demander si on avait besoin de quelque chose. J ai t trs due
May 20th, 2023

Food : 2/5 | Service : 5/5 | Atmosphere : 3/5 More
May 19th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
May 19th, 2023