Nespresso Boutique

First time I am able to pass by without a line up and I am forgotten in the line. Terrible experience. Will pass by Fairview or online next time.
May 21st, 2023

(Translated by Google) Imene my waitress was a love she came and went a thousand times for me and prepared me two excellent iced coffees thank you so much for my virtuo iced coffee set (Original) Imene ma serveuse tait un amour elle a fait mille va et viens pour moi et ma prpar deux excellents cafs glacs merci bcp pour mon ensemble virtuo iced coffee
May 18th, 2023

(Translated by Google) If I could give a 0 star I would. I gave this place a chance 3 times, always the same result: mediocre. 1st experience Feb 2023 - I went to buy capsules for my mother, arrogant and haughty staff, my questions seem to bother me, the daughter even rolled her eyes, why is she there? It seems to me, she is paid for?! 2nd experience April 2023 - I was in the area, jmss said ok let's give it another try, this time the capsules are for my Virtuo (received as a gift) I was looking at some machines, curious. Staff always so arrogant and unhelpful, the young man expressly asked me with an accusatory look to touch anything on 1 table which was in the middle which was not used for I don't know what while I was ONLY WATCHING, I am an adult and vaccinated OK??? THANKS!!!! 3rd experience today! My mother wanted new taste capsules to end the day in style (for Mother's Day) - we enter through the normal door (which faces the mac / zara / green space) a young woman greets us, jmss says wow a hello it's nice! We answer it and she asks me questions about my intentions, ok??? I replied that we were surely going to buy some capsules, she replies to me to go out and go around to enter through the side door for the self-service, while the said self-service was already in front of me, at barely 2 steps, I was already in the store!!!! Is it forbidden to take a walk in a store to look at the products?? What if after buying my capsules, I wanted to buy another product, machine, accessory??? I have to go out to get back into THE same space again????? The girl bluntly showed me the door. Do you understand?!! Jss still shocked by the level of mediocrity of the Nespresso at the Carredour, my mother, lost in the exchange, gave up the capsules and me too! Surtt I placed an official complaint with Nespresso HO because it is unacceptable this kind of behavior and non-existent customer service. You may need to keep in mind that you are replaceable. Your competitors are only two steps away, huh. On good terms. (Original) Si je pouvais donner un 0 toile je le ferais. J'ai donn 3 fois la chance cette place, tjrs le mme rsultat : mdiocre. 1re experience Feb 2023 - j'tais aller acheter des capsules pour ma mre, staff arrogant et hautain, mes questions dranger apparemment, la fille a mme rouler ses yeux, why she's there? Il me semble, elle est paye pour?! 2me experience April 2023 - j'tais dans le coin, jmss dit ok let's give it another try, cette fois les capsules sont pour ma Virtuo (reue en gift) Je regardais qql machines, curieuse. Personel tjrs aussi arrogant et non serviable, le jeune homme m'a expressenent demander avc regard accusatoire de rien toucher sur 1 table qui etait au milieu qui ne sert je ne sais quoi alors que je ne faisais QUE REGARDER, je suis adulte et vaccine ok??? Merci!!!! 3me experience aujourd'hui mme! Ma mre voulait des capsules new taste histoire de finir la journe en beaut (pr la fete des mres) - on rentre par la porte normale ( qui fait face au mac/zara/espace vert) une jeune femme nous salue, jmss dit wow un bonjour a fait plaisir! On y rponds et elle me pose des questions sur mes intentions, ok??? J'ai rpondu qu'on allait surement acheter qql capsules, elle me rplique de sortir et de faire le tour pr rentrer par la porte de cot pour le libre service, alors que le dit libre service se trouvait deja en face de moi, peine 2 pas, j tais dja dans le magasin!!!! C est interdit mnt faire un tour dans un magasin pr regarder les produits?? Et si aprs avoir acheter mes capsules, javais envie d acheter un autre produit, machine, accesoir??? Jdois sortir pr rentrer nouveau dans LE mme espace????? La fille m'a carrment montrer la porte. Comprenez vous?!! Jss encore choque par le niveau de mdiocrit du Nespresso au Carredour, ma mre tte perdue de l'change, a renoncer aux capsules et moi aussi ! Surtt J'ai plac une plainte officielle auprs de Nespresso HO car c'est inacceptable ce genre de comportement et un service la clientle innexistant. Faut peut tre garder l'esprit que vous tes remplacables. Vos comptiteurs sont eux qu' 2 pas, huh. bon entendeur.
May 13th, 2023

May 2nd, 2023

(Translated by Google) I have been a customer with you for a long time and despite the wait in line before, I have always been well served. On the other hand, during my last visit, the person who served me was very arrogant and unpleasant. He did not give the taste to come back to see you because he laughed at my questions when I was looking to try a coffee. Directly on my arrival he degraded my questions in front of both employees and customers. By having a business myself and my boyfriend as well, we thought that any employer would like to know that their employees provide such a service.. In short, in your place I would not accept this service from of my employees and especially to accept this kind of behavior and that it trains people, I would doubt that the atmosphere of the store will be positive in the future it really does not make you want to come back. (he didn't have a name badge, the only way I can identify him is that he has acne scars on his face, dark hair) I came on Thursday May 11 around 6:30 p.m. (Original) Je suis cliente depuis longtemps chez vous et malgr lattente de la file dattente davant, jai toujours t bien servis. Par contre lors de ma dernire visite, la personne qui ma servie tait trs arrogant et dplaisant. Il nas donner aucunement le got de revenir vous voir car il riait de mes questions quand je cherchait essayer un cafe. Directement mon arrive il a dgrad mes questions devant autant les employs que devant des clients. En ayant moi mme une business et mon copain galement, on sest dit que nimporte quel employeur aimerait savoir que leurs employs donne un service de la sorte.. Bref, votre place je naccepterais pas ce service de la part de mes employs et surtout daccepter ce genre de comportement et quil forme des gens, je douterais que lambiance du magasin soit positif dans le future ca donne vraiment pas le got de revenir. (il navait pas de badge avec son nom, la seule manire que je peux lidentifier cest quil a des cicatrices dacns au visage, cheveux fonc) je suis venu jeudi le 11 mai vers 18h30.
May 13th, 2023