Carrier Enterprise Canada LP

(Translated by Google) I've been told to wait on the phone for about 30 minutes. (Original) a fait carrment 30min quon me dit de patienter au tlphone.
Aug 8th, 2022

(Translated by Google) STAY AWAY FROM CARRIER!! If I could put no stars I would. The technicians offer impeccable service but the customer service is ZERO. They promise call backs and do no follow up. We must run after them. We have been without air conditioning for 3 summers. 3 been sending us technicians to change parts of our device. We have come to the point that the device should be changed but they refuse to do so on the pretext that the parts changed before had to be changed at the same time. So another timeout where they wash their hands saying there are "Back orders". A 10-year warranty that runs out without a solution. They go after the ball with the parts suppliers and who has to call from left to right? The customer because we have only that to do, contact each supplier to be told that no one has called anyone and that everyone is waiting for the call and everyone. What are managers for? We will definitely not do business with this scam company again! (Original) STAY AWAY FROM CARRIER!! Si je pourrais ne pas mettre dtoile je le ferais. Les techniciens offrent un service impeccable mais le service la cliente est NULLE. Ils promettent des retours dappels et ne font aucun suivi. Nous devons courir derrire eux. a fait 3 t que nous sommes sans air climatis. 3 t nous faire envoyer des techniciens pour changer des pices de notre appareil. Nous en sommes rendus au point que lappareil devrait tre chang mais ils refusent de le faire sous prtexte que les pices changes auparavant devaient tre changes en mme temps. Donc un autre dlais dattente o ils se lavent les mains disant quil y a des Back order. Une garantie de 10 ans qui spuise sans un solutions. Ils se lancent aprs la balle avec les fournisseurs de pices et qui doit appeler de gauche droite? Le client car nous on na que a faire, contacter chaque fournisseur pour se faire rpondre que personne na appel personne et que tout le monde attend lappel et tout le monde. Ils servent quoi les gestionnaires? Nous ne ferons certainement plus affaire avec cette compagnie darnaqueurs!
Jul 23rd, 2022

(Translated by Google) The guys are on site but trying to get the line is downright impossible, day after day... I just got hung up 5 times in a row... ridiculous... (Original) Les gars sont bin smat sur place mais essayer d'avoir la ligne c'est carrment impossible, jours aprs jours... je viens tout juste de me faire raccrocher 5 fois de suite... ridicule...
May 30th, 2022

Dec 10th, 2021

Oct 31st, 2021