Sauna Specialist Inc.

Really terrible communication and very unprofessional to work with. Many delays and little response. I would get emails forwarded to me from staff showing their frustration with their own staff and their lack of ability to communicate.
Feb 21st, 2023

I love my Harvia sauna!! With great support from the Sauna Specialist team, the final product is a wonderful place to be.
Dec 29th, 2022

Dec 19th, 2022

(Translated by Google) Super honest service, I recommend! (Original) Super service honnte, je recommande!
Dec 1st, 2022

Bought a harvia sauna 2 years ago. One element let go after 11 months. Sauna specialist ask me to buy a new element to replace the broken one and send back the broken one so they can verify it and apply a refund on the new one. Did what they asked, and I never heard back from them. Contacted them multiple times, and no answer back. And of course, repairs fees and electrician work were spent out of pocket. 12 months later, an other element exploded during a session, which was pretty scary. Contacted them to ask for a complete refund. They said they will contact harvia and get back to me. Guess what? It has been more than a month, and no follow-up. Will now place a complaint at consumer's protection. I do understand that they are suppliers, and they are not harvia, but a supplier should stand behind the product they are selling and not leave customers stranded like that. I do not recommend this company over buying online from a random company since you don't get much more service. If I had to redo this all over, I'd probably buy two units from vevor for 300$, one to install and one for spare parts.
Dec 31st, 2022