ECCO Carrefour Laval

Excellent service
May 16th, 2023

Apr 17th, 2023

Driss is an exceptional store manager. I was in a situation where I bought in US but had to exchange/return in Canada. It's not a ECCO standard process but Driss provided very professional customer service and hodling a do whatever it takes attitude that helped me solved the problem. Even our interaction wasn't long but super effective. Driss even showed up to the store when he was supposed to off-duty to help me out as I was really runinng out of solution. All in all, this is why me and my family have been a loyal customer of ECCO for a very long time. I would recommend this store to anyone that is going to visit Carrefou Laval.
Apr 1st, 2023

So we were turning around at Carrefour Laval, a shoe caught my eye at Ecco, I usually wear Ecco and Clarks, lately Clarks designs are more old men design, so we entered and the staff greeted us but didnt bother us looking, I like that when Im shopping, this young girl stood out from the crowd and approached us to meet our needs, I asked 2 sizes for 2 different model, men shoes and 2 for my wife, she was quick to bring the sizes and advised which model was more comfy, luckily enough, she was right, the one she mentioned was more comfy, we bought 2 pairs and customer experience was out of this world, unlike lately with everything happening around the world and people dont care anymore, especially yong generation in Canada, especially Montreal, but this girl, Lea, was amazing, kudos to her, I seriously bought the 2 pairs, 1 for me one for me wife, just because of her service, smiling face and customer support . Kudos Leo. I hope your peers, and @Ecco recognizes the good job you are doing.
Dec 8th, 2022

(Translated by Google) Very good service Lea! Keep on going! (Original) Trs bon sevice La! Continue!
Sep 26th, 2022