FGL Sports Ltee

(Translated by Google) My experience following an undelivered online order is one of the worst customer service experiences I have received Parcel delivered to the door of the condo block, without ringing, without notice.just a notification that the parcel has been delivered and received by its recipient (me), and this, in downtown Montreal. Obviously the package was stolen, because we do not leave an order of $200, on the ground in the city center I contacted the carrier (puro) and FGL sport Purolator told me that the package had been left in front of the condo block (outside), following a discussion with the driver. Obviously, the information was communicated to expert sport (FGL Sport), by email, the only method of communication (ineffective). The email even put Purolator and FGL Sport resources together to facilitate communication. It has now been 3 weeks that they are still looking into the file, and this without any response for the moment. Customer Tip: Do not purchase online from any of the FGL Sport sites to avoid any interaction with their customer service. Go to the store! FGL Sport Tip: Delivery: Negotiate with your carrier the signature required when the amount of the delivery reaches a certain amount. Customer service: if you want to take an ecommerce turn, and do it well, you will have to facilitate customer interaction with customer service by offering more options. (Live Chat, phone, email, FAQ.) Thanks (Original) Mon exprience suite une commande en ligne non livre est lune des pires expriences de services la clientle que jai reu Colis livr devant la porte du bloc de condo, sans sonner, sans avis.simplement une notification comme quoi le colis est livr et reu par son destinataire (moi), et ce, au centre ville de Montral. videmment le colis a t vol, car on ne laisse pas une commande de 200$, au sol au centre ville Jai contact le transporteur (puro) et FGL sport Purolator ma mentionn que le colis avait t laiss devant le bloc de condo ( lextrieur), suite une discussion avec le chauffeur. videmment, linformation a t communiqu sport expert (FGL Sport), par email, seule mthode de communication (inefficace). Le email mettait mme en contacte les ressources de purolator et FGL sport ensemble pour faciliter la communication. Cela fait maintenant, 3 semaines que ceux-ci se penche toujours sur le dossier, et ce sans aucune rponse pour le moment. Conseil client: Nacheter pas en ligne sur lun des sites de FGL Sport pour viter toute interaction avec leur service la clientle. Allez en magasin! Conseil FGL Sport: Livraison : Ngocier avec votre transporteur la signature requise lorsque le montant de la livraison atteint un certain montant. Service client: si vous souhaitez prendre un tournant ecommerce, et bien le faire, vous devrez faciliter linteraction client avec le service la clientle en offrant plus doption. (Live Chat, telephone, email, FAQ.) Merci
Nov 10th, 2022

(Translated by Google) I am trying to communicate with you without success? (Original) Je tente de communiquer avec vous sans succes?
Mar 22nd, 2022

Feb 19th, 2022

(Translated by Google) I went to get vaccinated (Original) Je suis alle pour me faire vacciner
Sep 20th, 2021

(Translated by Google) Extremely poor customer service. (Original) Service client d'une mdiocrit normissime.
Dec 13th, 2020