Claude Carrier CPA

Absurdly overpriced. Ive been with Claudes firm for personal and business tax services since late 2020, when I moved back to Canada from the US. Understandably, tax filings get tricky when moving countries, so I wasnt too deterred when I saw my 2020 tax service bill in the low 4-digits. But my 2021 bill took the cake. ~50% more expensive than last years, despite having lived in Canada for the full year and a leaner tax package. My 2021 package contained my T-4 / Relev 1 which were already generated by Claudes firm; student fees for an online program from an American university; medical fees (which I had to fill in their table FOR them); stock sales and crypto. They seemed to be extremely confused by my 2021 student fees, even though the same person took care of my 2020 fees I provided them with the necessary documents to calculate my 2021 fees (tax document generated by my school and ALL supporting receipts). They needed multiple phone calls and emails to discuss the fees. I even had to reach out to my school to understand the fee breakdown. I ultimately paid a ton of money to hold their hand throughout the process, despite providing everything correctly on my end right from the get-go. As for crypto, I dont even know where to begin. I understand crypto tax implications are new, which can make tax declarations much more difficult. I knew that including crypto in my tax package would increase my bill because I needed to ask several questions to ensure I submitted the correct information. I had a total of about 50 transactions no sales, just a handful of conversions and free ShakePay rewards. However, Claudes team included a huge list of crypto-related line items on my bill, even though practically everything related to our crypto discussion was covered in a ~30 min phone call and 1 email. I knew I was paying them to review my list of transactions, but I didnt know I was going to get charged literally per question I was asking them over the phone. I dont know how many billable hours was allocated to the topic of crypto because they dont include how much each line item/activity costs -just a large total at the bottom. Your guess is as good as mine. Avoid this firm unless youre willing to spend thousands to file your taxes. You end up paying them to learn off your back.
Jul 17th, 2021

(Translated by Google) They are so good! The service is very professional. They know what they are doing. What impressed me the most was the speed with which emails and calls were returned. Efficiency, thoroughness, honesty, transparency. Very satisfied with their service and I highly recommend them, for me they are the best, I would give them 10 stars! (Original) Ils sont tellement bons ! Le service est trs professionnel. Ils savent ce qu'ils font. Ce qui m'a le plus impressionn et la rapidit des retours de courriels et d'appels. Efficacit, minutie, honnetet, transparence. Trs satisfaite de leur service et je les recommande fortement, pour moi, ils sont les meilleurs, je leur donnerais 10 toiles !
May 9th, 2021

Sep 7th, 2018

Jan 18th, 2017