Pierdeco Design (aquamassage)

I have been dealing with David from Parts and Service today. Could not have asked for a better staff member to help through this purchase. Professional, knowledgeable, made outstanding recommendations when I have difficulty removing the caps and cartridges. I have now correctly ordered the parts for repair my shower. Thank you David.
May 18th, 2023

(Translated by Google) Great after-sales service we received the part the next day and the problem was solved. All under warranty. With an explanatory video on the internet to carry out the repair. Kudos to your team!!! (Original) Super service aprs-vente nous avons reu la pice le lendemain et le problme tait rsolu. Le tout sous garantie. Avec un vido explicatif sur internet pour effectuer la rparation. Bravo votre quipe !!!
Apr 14th, 2023

Dec 9th, 2022

Nov 24th, 2022

(Translated by Google) The years follow each other but are not alike. In 2017, I made a complaint about a defective shower column part, the part was replaced/delivered within a few days. In 2022, I make a claim on a defective part of the same shower column, the part is now billed at top dollar. My next purchase will be in another brand Response to your comment: What I want to point out is that you change guarantee/reimbursement policies over the years or at the head of the customer. Under the same conditions, you assume the replacement in 2017 and charge the big price in 2022. I sent you the email that justifies my statements. (Original) Les annes se suivent mais ne se ressemblent pas. En 2017, je fais une rclamation sur une pice dfectueuse de colonne de douche, la pice est remplace/livre en quelques jours. En 2022, je fais une rclamation sur une pice dfectueuse de la mme colonne de douche, la pice est dsormais facture au gros prix. Mon prochain achat se fera dans une autre marque Rponse votre commentaire : Ce que je tiens signaler est que vous changez de politiques de garanties/remboursements avec les annes ou la tte du client. Dans les mmes conditions, vous assumez le remplacement en 2017 et chargez le gros prix en 2022. Je vous ai fait parvenir le courriel qui justifie mes dires.
Oct 30th, 2022