Plancher Newlook

(Translated by Google) I am very disappointed with Daniel's "New Look floors" service. Several mistakes on his part happened and he never admitted his wrongs. The first meeting for the sanding, he had forgotten it, on my side I had organized everything (hotel room, moving the furniture...), afterwards he got the wrong color of the floor, fortunately I arrived from work earlier in order to see this error. He stubbornly told me I had chosen this color. Once the floors are sanded, I am very disappointed because the floors still look dirty, all traces are visible and the claws of the dogs appear (he told me that it would not show). For the dirty floors, he insisted that I must have washed my floors before 30 days following the sanding, so he can't do anything about that. He leaves me with this floor in all my dissatisfaction. Usually customers are always right except with Daniel. (Original) Je suis trs due du service "planchers New Look" par Daniel. Plusieurs erreurs de sa part est arrive et jamais il a admis ses torts. Le premier rendez-vous pour le sablage, il l'avait oubli, de mon ct j'avais tout organis (chambre d'htel, dplacement des meubles...), par la suite il s'est tromp de couleur du plancher, heureusement je suis arrive du travail plus tt afin de voir cette erreur. Il m'a obstin disant de j'avais choisi cette couleur. Une fois les planchers sabls, je suis trs dues car les planchers ont toujours l'air sales, toutes traces sont apparentes et les griffes des chiens paraissent (il m'avait dit que a ne paratrait pas). Pour les planchers sales il m'a obstin que j'ai srement lav mes planchers avant 30 jours suivant le sablage alors il ne peut rien faire pour a. Il me laisse avec ce plancher dans toute mon insatisfaction. Habituellement les clients ont toujours raison sauf avec Daniel.
Dec 11th, 2021

Very rude. Unprofessional. Hounding down customers for jobs usually means people don't want to hire you. He called twice after coming for an estimate telling me when the job was starting without ever having received my signature or verbal approval, never even sent me the QUOTE!
Oct 15th, 2021

Apr 13th, 2021

(Translated by Google) We wanted to make a submission, but just see the responses to the comments NO THANK YOU. I can't even imagine when you have problems after work. (Original) On voulait faire une soumission, mais juste voir les rponses aux commentaires NON MERCI. Jimagine mme pas quand tu as des soucis aprs la job.
Jan 15th, 2021

(Translated by Google) NOT PROFESSIONAL at all. I made my quote request, the guy calls me to make an appointment at 9am. I had explained to him that I wouldn't be there, but that there would be people at home. We were expecting him but no one called me to tell me if he had passed. I call him back in the afternoon at 12:38, he answers saying that he rang 4 times. I call home, no one in the house heard the doorbell ring (my doorbell works perfectly). Mr took offense because I said he should have called me and hung up on me. I'm relieved that I didn't have to deal with this company for my floor change. I strongly advise against it. ZERO cordiality and professionalism (Original) PAS PROFESSIONNEL du tout. J'ai fait ma demande de soumission, le gars m'appelle pour prendre rendez-vous 9h. Je lui avais bien expliqu que je ne serais pas l, mais qu'il y aurait du monde la maison. On l'attendait mais personne ne m'appelle pour me s'il tait pass. Je le rappelle en aprs-midi 12:38 , il rpond en disant qu'il a sonn 4 fois. Je rappelle chez-moi, personne dans la maison n'a entendu sonner (ma sonnette fonctionne parfaitement bien). Mr s'est offusqu parce que j'ai dit qu'il aurait d m'appeler et m'a raccroch au nez. Je suis soulage de ne pas avoir eu affaire avec cette compagnie pour mon changement de plancher. Je vous le dconseille fortement. Cordialit et professionnalisme ZERO
Jun 16th, 2021