Agrémat ESPACE CHALEUR

(Translated by Google) Steven and Kevin's team is professional, courteous, efficient. Thank you for your good service. (Original) Lquipe de Steven et Kevin est professionnelle, courtois, efficace. Merci pour votre bon service.
Mar 29th, 2023

(Translated by Google) Thanks to Steven and Kevin for the installation of the fireplace today, meticulous work (Original) Merci a Steven et Kevin pour l installstion du foyer aujourd'hui, travail minutieux
Feb 7th, 2023

Despite changing the batteries in the remote operating my gas fireplace, I could not get the system to operate. The manual for the fireplace alluded to a battery within its control panel that was beyond my comfort level with which to tinker. Called the company and spoke with Daniel in the service area who gave me option of scheduling a service call (to which he agreed to squeeze me in on short notice) or having him walk me through the replacement process which turned out to be 1 minute exercise and different from my interpretation from the manual. I will schedule a service call in the Spring to have the entire system checked as it has been several years since the last inspection. Thank you.
Jan 26th, 2023

(Translated by Google) I had a napoleon s20i wood insert installed in my old masonry fireplace and I am very satisfied with the product, the service and the installation, the technicians steven and kevin are very professional and I am very satisfied. (Original) Jai fais install un insert au bois napoleon s20i dans mon vieux foyer de maonnerie et je suis trs satisfait du produit , du service et de linstallation, les techniciens steven et kevin sont trs professionnel et je suis trs satisfait.
Jan 12th, 2023

(Translated by Google) I did business with them for a new installation (stove and fireplace) No visit to do the submission made from photos which I did not want at the start. During delivery / installation the foot of the stove received is broken, he sends me another one, but I realize that it is used, very dirty and scratched I refused this replacement given the price I pay , I want a new one. I had to wait another good week before I got a new stove, which we went to check in the store before accepting it. The installation is going well I am satisfied with the work, although he should have offered me a fireplace stove since I am in negative pressure (basement) I finally had this stove installed by my chimney sweep. After some use, the door of the stove closes very badly and I complain about it. Instead of sending a technician to make a diagnosis, I had to wait almost 3 weeks before having a visit which turned out to be very fast. That's not to mention the fact that I had to produce a video for them that my spouse also had to bring to their hand, several emails and calls to try to explain the problem. I had to wait for parts that weren't even needed. The technician found that the adjustment of the door hinges was not tight enough, he adjusted the door in less than 5 minutes. I was really frustrated that I wasted all this time. I expressed my frustration via email and the response received is a copy/paste message like the one you see in the responses to your comments from the company, but slightly edited to appear more personalized . I am very disappointed with their after-sales service. I do not recommend this company for these reasons. Inform you beforehand of your needs, because they did not respond to mine adequately as I wanted at the start, either with a visit in order to produce a precise quote instead of doing this from a photo. (Original) Jai fait affaire avec eux pour une nouvelle installation (pole, et chemine) Aucune visite pour faire la soumission fait partir de photo ce que je ne voulais pas au dpart. Lors de la livraison/installation le pied du pole reu est bris, il men envoie un autre, mais je maperois quil est usag, trs sale et gratign jai refus ce remplacement tant donn le prix que je paye, jen veux un neuf. Jai d attendre encore une bonne semaine avant davoir un pole neuf que nous sommes alls vrifier en magasin avant de laccepter. Linstallation se passe bien je suis satisfait du travail, malgr quil aurait d moffrir un rchaud de chemine tant donn que je suis en pression ngative (sous-sol) Jai finalement fait installer ce rchaud par mon ramoneur. Suite quelque utilisation, la porte du pole ferme trs mal et je men plain. Au lieu denvoyer un technicien pour faire un diagnostic, jai d attendre prs de 3 semaines avant davoir une visite qui sest avre trs rapide. Cest sans compter le fait que jai d leur produire une vido que ma conjointe d aussi aller leur porter en main, plusieurs courriels et des appels pour tenter dexpliquer le problme. Jai d attendre des pices qui ntaient mme pas ncessaires. Le technicien trouver que lajustement des pentures de porte ntait pas serr assez fort, il a ajust la porte en moins de 5 minutes. Jtais vraiment frustr davoir perdu tout ce temps. Jai fait part de ma frustration par courriel et la rponse reue est un message provenant dun copie/coller comme celui que vous voyez dans les rponses vos commentaires de la part de lentreprise, mais lgrement modifier pour paratre plus personnalis. Je suis trs du de leur service aprs-vente. Je ne recommande pas cette entreprise pour ces raisons. Informer vous avant de vos besoins, car ils nont pas rpondu aux miens adquatement comme je le voulais au dpart, soit avec une visite afin de produire une soumission prcise au lieu de faire a partir de photo.
Feb 27th, 2023