Gus/Sinistre Hautes Laurentides

Sep 27th, 2022

(Translated by Google) The technicians are mostly very nice and work well. However, there is a great lack of communication within the company. The first time, the work date had been set for Thursday, and the employees showed up on Monday with no idea what their employer had told us. The second time, we had also received a date, but no one showed up to do the work and no one called to let us know either. We had to call ourselves to set a new date. The third time, at 8 a.m., the technician did not knock and entered. We slept me and my roommate, I sleep with the door open and the technician came to close my door without saying anything. When we asked him he said he thought we knew he was coming today (which we didn't know, the date was again missed due to both sides but no one did not call us to tell us that he would pass that day). In short, communication to improve as well as customer service. (Original) Les techniciens sont la plupart trs gentils et travaillent bien. Toutefois, grand manque de communication au sein de lentreprise. La premire fois, la date des travaux avait t fixe le jeudi, et les employs se sont prsents le lundi sans aucune ide de ce que leur employeur nous avait dit. La deuxime fois, nous avions galement reu une date, mais personne ne sest prsent pour faire les travaux et personne ne nous a appeler pour nous en avertir non plus. Nous avons d appeler nous mme pour fixer une nouvelle date. La troisime fois, 8h du matin, le technicien na pas cogn et est entr. Nous dormions moi et ma colocataire, je dors la porte ouverte et le technicien est venu fermer ma porte sans rien dire. Lorsque nous lui avons demand, il nous a dit quil pensait que nous savions quil allait venir aujourdhui (ce que nous ne savions pas, la date navait encore une fois pas t respecte d aux deux cts mais personne ne nous avait appeler pour nous dire quil passerait cette journe ci). Bref, communication amliorer ainsi que le service client.
Feb 2nd, 2020

(Translated by Google) Very professional impeccable service (Original) Trs professionnels service impecable
Oct 28th, 2019

(Translated by Google) Very polite technicians and work quickly and well. However, great lack of communication and transparency with the client, which increases delays and frustrations. Visibly present management difficulty between the "supervisors/managers" and the staff "on the floor", which once again causes delays and frustration. (Original) Techniciens trs polis et travaillent vite et bien. Toutefois, grand manque de communication et de transparence avec le client, ce qui augmente les dlais et les frustrations. Difficult de gestion visiblement prsente entre les "superviseurs/dirigeants" et le personnel "sur le plancher", ce qui occasionne encore une fois dlais et frustration.
Aug 13th, 2019