Clearit.ca Online Customs Brokers

Worst service ever. Very poor communication and customer service. I highly doubt their claim that they are "Canada's #1 rated Customs Broker for customer satisfaction and communication"
May 18th, 2023

Terrible customer service. Tried for 3 weeks to get in touch with someone, sent numerous emails and reached out many times through their website. Eventually got one response by email, but upon responding, nobody ever followed up. I cant imagine the nightmare it would be to have a shipment with them since you cannot talk to anyone, ever. Definitely staying away and going with other companies who have a proven track record and actually answer to their customers.
May 15th, 2023

All of my experiences for customs clearance with CLEAR IT have positive . I would recommend them to any business. The reply on the online chat box for any help .
May 5th, 2023

Terrible customer service, very hard to reach if you need something cleared do not rely on these people it could take up to a week just for them to contact you back via email and their phone always goes to voicemail.
Apr 27th, 2023

They are an ONLINE customs broker and they do that very well. If you expect personal hand-holding for hours by phone or in-person, you might want to go elsewhere. However, if you are hoping for professional expertise, fast and efficient online "paper"work, clear instructions (assuming you read them carefully) and good response time to email/chat inquiries, this is the place for you. I imported a motorcycle that is not sold in Canada, that is electric (and therefore does not "fit" traditional information forms), and was not even listed in some VIN databased because it is so new - still, all went without a hitch even though I had never done something like this before. Thanks.
Apr 9th, 2023