Browns

May 7th, 2023

(Translated by Google) I had a problem with my leather sandals and explained my situation to customer service. The agent in question, who is called Alessia, took me very seriously and she resolved the situation with such kindness and with great class. She referred me to Giuseppe, he's the director. He is a man with a big heart, he has extensive experience, he has a highly developed analytical mind and excellent customer service. He solved my problem quickly and I am very grateful, because he listened to me without judgment, without gaps. ** If you want a very good seller, ask for RICCARDO, he is a handsome man who wears glasses, he has a nice personality, very nice. You will have a great experience with him, he is sweet and sincere. ** Thank you a thousand times Giuseppe for our telephone exchanges and for having solved this problem, I am in the most total gratitude. I send love and pure happiness to you, your team and all your loved ones. Thank you to the beautiful Alessia for listening to me with such empathy and your kindness is out of the ordinary. Thanks to Riccardo for treating me like a queen, despite the circumstances. There is also a beautiful black woman who works at the reception, she is great. Happy shopping. (Original) J'ai eu un problme avec mes sandales en cuir et j'ai expliqu ma situation au service la clientle. L'agente en question qui s'appelle Alessia m'a prise trs au srieux et elle a rgl la situation avec une telle gentillesse et avec une grande classe. Elle m'a rfr Giuseppe, c'est le directeur. C'est un homme au grand cur, il a une trs grande exprience, il a un esprit d'analyse trs dvelopp et un excellent service la clientle. Il a rgl mon problme avec une rapidit et je suis trs reconnaissante, car il m'a cout sans jugement, sans lacune. ** Si vous voulez un trs bon vendeur, demandez RICCARDO, c'est un bel homme qui porte des lunettes, il a une belle personnalit, trs gentil. Vous aurez une belle exprience avec lui, il est doux et sincre. ** Merci mille fois Giuseppe pour nos changes tlphoniques et d'avoir rsolu ce problme, je suis dans la gratitude la plus totale. Je t'envoie de l'amour et du pur bonheur toi, ton quipe et toutes tes proches. Merci la belle Alessia de m'avoir cout avec tant empathie et ta gentillesse est hors norme. Merci Riccardo de m'avoir trait comme une reine, malgr les circonstances. Il y a aussi une belle noire qui travaille la rception, elle est super. Bon magasinage.
Mar 11th, 2023

Browns is very over priced for its shoe quality. Some of the staff members are friendly but some are really unpleasant to cooperate with. The staff member that was helping us was judging us for being young teenagers and trying on some heels that werent necessarily for our age but that we might buy in the coming future. He even threw the shoes that my friend wanted to try on, on the ground. I dont think Ill be coming back anytime soon because of this unpleasant experience.
Jan 8th, 2023

(Translated by Google) Service a little long to get a refund (Original) Service un peu long pour avoir un remboursement
Dec 31st, 2022

Large well lit store with lots of selection and very helpful staff. Riccardo was fantastic, he was helpful and very patient with me when I kept changing my mind. He is an absolute gem!
Dec 27th, 2022