Le Maitre - Tremblant Sunstar

Mar 9th, 2023

(Translated by Google) Unfortunately canceled a few days before our arrival, we were offered 3 independent accommodations instead of a large chalet, too bad! The accommodation is back on the platforms following the cancellation, but almost double the price, the management of these rentals is very unprofessional and unreliable. I do not recommend! (Original) Malheureusement annul quelques jours avant notre arrive, on nous a propos 3 logements indpendants au lieu d'un grand chalet, dommage ! Le logement est de retour sur les plateformes suite l'annulation, mais presque double du prix, la gestion de ces locations est trs peu professionnelle et peu fiable. Je ne recommande pas !
Jan 20th, 2023

(Translated by Google) Unfortunately, the owners of this chalet seem to have a very well-crafted scam to raise as much money as possible with this place. The same thing is likely to happen to you if you have booked this chalet: - First, it will surely be displayed at a discount at a very competitive price for the size and you will be allowed to reserve it in order to plan your group stay. - What you don't know is that the dates of your reservation are also displayed on several platforms at different prices. The chalet will therefore go to the highest bidder for this weekend, even if you have had a booking confirmation and accepted the very strict cancellation conditions. - When they find better offers (a few days before your departure, even if you have reserved the chalet for several weeks) the owners will warn you that you can no longer access the chalet with your reservation because "there has been an error price display" and that you "didn't pay enough to get access to this chalet". - Instead of canceling your reservation, the owners will of course offer you an "accommodation" that has nothing to do with your original accommodation or your needs. For example, re-accommodating your group in 6 different and remote chalets, when you want to spend the weekend as a family with young children. - This maneuver is of course there to push you to cancel yourself and thus pay them cancellation fees. They will probably respond here that they very reasonably offered alternatives to accommodate guests who they canceled access to the chalet at the last minute, but the guests declined. But when you know the whole story, you understand quite easily that this accommodation is part of their plan. Plan which is very obviously a scam in due form. (Original) Malheureusement, les propritaires de ce chalet semblent avoir une arnaque trs bien ficele pour rcolter un maximum d'argent avec ce lieu. Il risque probablement de vous arriver la mme chose que nous si vous avez rserv ce chalet : - D'abords, il va srement s'afficher en rabais prix trs comptitif pour la taille et on vous permettra de le rserver afin de planifier votre sjour en groupe. - Ce que vous ne savez pas, c'est que les dates de votre rservation sont aussi affiches sur plusieurs plateformes diffrents prix. Le chalet ira donc au plus offrant pour ce weekend, mme si vous avez eu une confirmation de rservation et accept les conditions d'annulation trs strictes. - Lorsqu'ils vont trouver plus offrants (quelques jours avant votre dpart, mme si vous avez rserv le chalet depuis plusieures semaines) les propritaires vont vous prvenir que vous ne pouvez plus accder au chalet avec votre rservation car il y a eu une erreur d'affichage du prix et que vous n'avez pas pay assez cher pour avoir accs ce chalet. - Au lieu d'annuler votre rservation, les propritaires vont bien videmment vous proposer un accommodement qui n'a rien voir avec votre logement de dpart, ni vos besoins. Par exemple, re-loger votre groupe en 6 chalets diffrents et loigns, alors que vous voulez passer le weekend en famille avec de jeunes enfants. - Cette manuvre est bien sr l pour vous pousser annuler vous-mme et ainsi leur payer des frais d'annulation. Ils vont probablement rpondre ici qu'ils ont trs raisonnablement propos des alternatives pour accommoder les clients qui ils ont annul l'accs au chalet la dernire minute, mais que les clients ont refus. Mais quand on connat toute l'histoire, on comprend assez facilement que cette accommodation fait partie de leur plan. Plan qui est trs manifestement une arnaque en bonne et due forme.
Jan 24th, 2023

(Translated by Google) Bad experience with Mont Tremblant Sunstar. We had made a reservation via Airbnb 2 months ago and the organization has just canceled our reservation, 2 weeks before notice, on the pretext that the owner believed that the rental price was too low... (Original) Mauvaise exprience avec Mont Tremblant Sunstar. Nous avions fait une rservation via Airbnb il y a 2 mois et l'organisme vient d'annuler notre rservation, 2 semaines de notice, sous prtexte que le propritaire estimait que le tarif de la location tait trop bas...
Jan 20th, 2023

The way they treat people is simply outrageous, I've never seen that level of unprofessionalism.. I read some bad comments before booking but I like to think you are allowed to make mistakes ; they apparently think they're allowed to not honor their commitments, even though you book months ago. Be warned, they will not hesitate to cancel your reservation few days before your arrival, and worse, they'll ask you to cancel it yourself so they don't have any penalties!
Jan 19th, 2023