R. Galipeau & Associés

(Translated by Google) Never seen so much incompetence and lack of respect, ready for 6 weeks to get your taxes and you have to move, because they don't call us when it's over. (Original) Jamais vu autant d'incomptence et de manque de respect, prt de 6 semaines pour avoir ses impts et il faut se dplacer, car on nous appel pas quand c'est termin.
May 17th, 2023

Mar 24th, 2023

(Translated by Google) Since the new owners are in place, every year I have to speak to one of them because there are always problems!! The last one was too many. Poor service!!!! Don't waste your time with them!! So if I understand your answer correctly; I yelled at you, I'm wrong because he was missing documents etc etc AHHH yes first year your receptionist just hung up the line on me, second year I met a person who suggested I calculate everything my expenses, put everything together and get back to you take them away for you to process (eventually I do my own taxes) that same year the person who treated me was wonderful!! A true professional!! So, I imagine that it is one of the owners who answers me in your cavalier way of talking to me, if I could put a 0 star I would!! It's funny because NEVER with the previous owners I had problems!!! They also never asked me to do their job for them, maybe they worked differently than you but seeing the comments that your customers left, clearly that the problem is not me but yours. professionalism!! Thank you and have a nice day (Original) Depuis que les nouveaux propritaires sont en place, chaque anne je dois parler un de ceux-ci car il y a toujours des problmatiques!! La dernire a t celle de trop. Services mdiocres!!!! Ne perdez pas votre temps avec eux !! Donc, si je comprends bien votre rponse; je vous ai criez aprs, jai tord car il me manquait des documents etc etc AHHH oui la premiere anne votre rceptionniste ma simplement raccroch la ligne au nez, deuxime anne, jai rencontr une personne qui ma suggr de tout calculer mes dpenses, de tout mettre ensemble et de vous les emporter pour que vous les traiter ( finalement que je fais moi-mme mes impts) cette mme anne la personne qui ma trait tait merveilleuse!! Une vrai professionnelle!! Alors, jimagine que cest un des propritaire qui me rpond votre faon cavalire de me parler, si je pouvais mettre un 0 toile je le ferais !! Cest drle car JAMAIS avec les anciens propritaires javais eu des problmes!!! Ils ne mont non plus jamais demand de faire leurs job leurs place, peut-tre quils travaillaient autrement que vous mais voir les commentaires que vos clients ont laiss, clairement que la problmatique nest pas moi mais bien votre professionnalisme!! Merci et bonne journe
Mar 13th, 2023

(Translated by Google) If I could I would give zero stars...Really disappointed with the service!! It wasn't like this before. Even my mother-in-law had troubles. One, it took him almost a month to get our taxes. Two, they had to redo my spouse's taxes and three, I just received a letter from Service Canada telling me that mine were not sent. I paid over $300 (2020 tax for my spouse, and 2019-2020 for me) and no rebate was granted to me to compensate for mistakes made by them. Too bad for Mr. Galipeau because this tarnishes his company!! (Original) Si je pouvais je donnerai zro toile...Vraiment du du service!! Ce n'tais pas comme a avant. Mme ma belle-mre a eu des troubles. De un, a l'a pris quasiment un mois avant d'avoir nos impts. De deux, ils ont d refaire les impts mon conjoint et de trois, la je viens de recevoir une lettre de Service Canada me disant que les miens n'ont pas t envoy. J'ai pay au-dessus de 300$ (impt 2020 de mon conjoint, et 2019-2020 pour moi) et aucun rabais ne m'a t accord pour compenser des erreurs fait par eux. Dommage pour M. Galipeau car ceci entache sa compagnie!!
May 16th, 2022

(Translated by Google) To answer, yes I was a customer with you for two years. Every year I had to revise my report and found errors. Also, I was given incorrect answers. To top it off, I now pay 2x less for better service. Here is the reason for the note. Good day! (Original) Pour rpondre, oui j'ai t client chez vous pendant deux ans. Chaque anne j'ai d revis mon rapport et j'ai trouv des erreurs. De plus on m'a donn des rponses errons. Pour complter le tout, je paye maintenant 2x moins cher pour un meilleur service. Voila la raison de la note. Bonne journe!
Jul 28th, 2021