RBC Royal Bank

Rude lady with curly blonde hair. Asking simple question and cant even answer me nicely
May 17th, 2023

Truly, the worst service ever. What should have taken no more than eight minutes took 45 minutes because the girl was new. I was told over and over again by the clerk how it wasnt her fault and her managers should never have left her on the floor , because she did not like that I started crying . Which I am allowed to do when someone makes me 45 minutes late. I promise that I am a super patient person but every time I come here they test my limits.
May 12th, 2023

Aliana not professional at all, And she is not a good person. I went to pay my taxes today, I was exhausted, and I was checking my phone to open revenue quebec and revenue canada tax document, i think i was a little far than the line, but no one was there. She say to me: line is here not there I say: oh ok sorry , i just was tryimg access link but looks internet doesnt work. She say: yes is not working sorry and have a nice day, like she want to kick me out. I say: thank you not a problem, i step back for a second then i see another lady going to office i go to her and i pay my taxes with her and she was nice. I have been coming to this place for three years and the first time I had a bad experience. Maybe i wasnt wearing good so she disrepect me by eyes or maybe she is just rude or i dont know. Anyway i couldnt let it go, i pass my feedback and she dosnt worth more lettre or a second of think.
Apr 23rd, 2023

(Translated by Google) As of today I had a very bad experience. Just to get change of 10 Canadian dollars, the agent and even the manager asks me for my ID and bank card that I didn't have on me, my worst banking service I've ever seen and for this reason I will change bank after 6 years that I am with you. I want this message to pass to the general manager of the RBC, because this situation is intolerable despite the fact that I explained to the agent and the manager that it does not require all this bureaucracy. (Original) En date d'aujourd'hui j'ai eu une trs mauvaise exprience. Juste pour avoir du change de 10$ canadienne, l'agent et mme la responsable me demande ma pice d'identit et carte bancaire que je n'avais pas sur moi, mon pire service bancaire que j'ai jamais vue et pour cette raison je vais changer de banque aprs 6 ans que je suis avec vous. Je veux que ce message passes au directeur gnral de la RBC, parce-que c'est intolrable cette situation malgr que j'ai expliqu l'agent et la responsable que a ncessite pas toute cette bureaucratie.
Apr 19th, 2023

Impossible to talk to a human by phone. At $10 Billion net profit/year, you would expect them to have a support center with humans. If you call, give your account number then keep repeating "talk to a representative" (key word is representative)
Apr 19th, 2023