Banque Laurentienne

(Translated by Google) Very good service :-) (Original) Trs bon service :-)
Apr 17th, 2023

Dear Complain Resolution Manager, I am writing to express my deep frustration and dissatisfaction with the level of service that I have received from your bank. Despite my repeated attempts to resolve an issue with my account, I have been stuck in a frustrating circle of inaction and unfulfilled promises for several months now. My husband and I visited your bank branch located in (1360 Ren-Lvesque Blvd W, Montreal, Quebec H3G 0E7) on October 5, 2022, to open a new account and transfer all of our financial work to your bank. During our visit, we were informed about an offer to open a new account and receive $300 after completing certain steps. We were promised to receive the $300 within three months after completing the required criteria, but it has been over six months and we have received nothing. We have tried numerous times to contact the bank, both by visiting the branch and calling customer service, but we have received no assistance or resolution. Each time we are given an appointment to speak with someone, but we never receive a call or any follow-up. This experience has been incredibly frustrating and time-consuming, and it has left me with no choice but to consider closing both my account and my husband's account with your bank. If your bank cannot fulfill such a simple promise to its clients, how can I trust it with my money and continue to do business with it? I first raised the issue with a customer service representative several months ago, but they were unable to resolve the problem. Since then, I have been passed around from department to department, each time being promised that someone would be able to help me. Unfortunately, each time I have been left disappointed, frustrated and with no resolution to my problem. I have spent countless hours on the phone, explaining my issue over and over again to different representatives, only to be told that they are unable to help me. It is incredibly disheartening to feel like my concerns are not being taken seriously and that my time and effort are being wasted. As a loyal customer of your bank, I had hoped that my concerns would be treated with the utmost urgency and that a resolution to my issue would be found quickly. However, the lack of action and communication has left me feeling disillusioned with your bank and its customer service.
Apr 14th, 2023

(Translated by Google) Miserable service. (Original) Service misrable.
Mar 30th, 2023

Impossible to talk to a human. Really....
Mar 21st, 2023

(Translated by Google) No one service not able to speak with someone competent. S (Original) Nul aucun service pas capable de parler avec qq de comptent. S
Feb 21st, 2023