Banque Scotia

Needed a basic service 2 times in 2 years and both times they couldnt provide the service for dumb reasons.
May 12th, 2023

Terrible Terrible customer service. Went last Thursday to this unprofessional branch regarding my draft. At least dont make fun of your customers be respectful to them. You guys should learn something from your previous bad reviews. Never going back to this humiliating staff members branch and will recommend others also to visit another branch of Scotiabank.
Apr 10th, 2023

To whom it may concern: I would like to complain about certain actions of one of your cashiers. I went to make a payment for my American visa because I couldn't do it online, I took the form I needed and my cards from other banks to see how I could make the payment. As soon as I arrived, the cashier made the process and asked me for the payment and I gave her my card that did not correspond to Scotiabank, she proceeded to tell me that I cannot make the payment if I do not have money, when I tried to clarify things she interrupted me and told me that she needed money to make the payment (again) and that I needed to have an account with Scotiabank (I have it, it's just that it's new and I had no funds). I was trying to communicate with her and she wouldn't let me speak and express myself in order to find a solution, she didn't want to help me. I asked her if I could withdraw money from the ATM and give it to her in cash and her response was "well, let's see if with those (foreign) bank accounts you can withdraw the cash. At the end I was able to withdraw the money from the ATM and make the payment i needed. I recently arrived in Canada, and I chose Scotiabank to be my bank, with these actions I was a little worried about the attention, I would like you Scotiabank, to improve your customer service because there is a lot of misinformation and you are here to help, not to put someone down or treat that way. I hope this letter is useful to you and do something about it. Sincerely, Jorge Jaramillo Sato
Feb 19th, 2023

The queues to get service are long and the staff does not try to serve customers faster. Basic mistakes are made with customers transactions and identities, and meeting schedules with representatives are not respected (customers are made to wait for over 20 minutes after the appointment time to access service). I do not recommend this branch.
Feb 17th, 2023

Feb 16th, 2023