RBC Royal Bank

Always helpful, patient, friendly but professional. One of the best one, thank to the people who working there specifically Laila to recommended me the event that I really need it and helped me a lot about all the questions that i hadthank U
May 24th, 2023

(Translated by Google) Came to make change at the counter. Too slow, I have never seen such a slow pace of work in my life. Each gesture is very very very very very very slow. Everything takes forever. Even typing on a keyboard gestures are slowed down. It's very infuriating when I know that I have done this job in my career and that we were forced to have a pace 2 to 3 times faster than theirs. There is an urgent need to manage the teams for better performance. It is catastrophic and close to disrespect this level of service. The counter with 3 employees spends 5 customers/20 minutes it makes no sense... (Original) Venu pour faire du change au comptoir. Trop lent, j'ai jamais vu une cadence de travail aussi lente de ma vie. Chaque geste est trs trs trs trs trs trs lent. Tout prend une ternit. Mme pour taper sur un clavier les gestes sont ralentis. C'est trs rageant quand je sais que j'ai fais ce mtier dans ma carrire et qu'on nous forcait avoir une cadence 2 3 fois plus rapide que la leur. Il y a urgence manager les quipes pour un meilleur rendement. C'est catastrophique et proche de l'irrespect ce niveau de service. Le comptoir avec 3 employs passe 5 clients/20 minutes a n'a aucun sens...
May 22nd, 2023

Overall it was a good experience. Easy to open bank accounts and they explained everything in detail.
May 16th, 2023

While some of the employees are occasionally helpful, others are arrogant, rude and dismissive. Even going for simple things makes them act like you caused them a huge headache.
May 10th, 2023

Apr 20th, 2023