Mat&Max - Avenue Mont-Royal

I was supposed to get a free gift with my Kerastase order. Did not get. Much better to order direct from Kerastase , 10% discount, free samples and gift, none of which Mat&Max honoured. There answers were no no no.
May 11th, 2023

I don't understand if you want people to go to hair salons why do you sell products in the store!! I thought Mat and Max hired hair colorist to help clients to buy products from the store. Or at least give them the closest alternative to what they want to achieve without judgement. All I wanted is a glaze for brunette. They don't have the brand I want. I could have noted other suggestions but no I had to hear" Nowadays everyone wants to try everything by themselves". Access to information is now available, and after what I ve been through with hairdressers I am planning to try color my hair by myself, even if it turns wrong I would be happier than spending 300$-500$ with frustrating results. I shouldn't have to justify myself! I left the store with help on what I should ask a hairdresser next time rather than what I should buy. Thanks for nothing! I will never go back to any of the stores.if that's what they want. I will buy products somewhere else.
May 9th, 2023

(Translated by Google) Overpriced products and poor customer service. To avoid... (Original) Produits trop cher pour ce que c'est et mauvais service client. A viter...
Mar 29th, 2023

(Translated by Google) ATTENTION: Very poor customer service regarding the return and refund policy. Impossible to make a return in store for a payment made by mistake for a product in the amount of $128. I am still waiting to hear from you to correct your error for customer service by email. (Original) ATTENTION : Trs mauvais service a la clientle en ce qui concerne la politique de retour et de remboursement. Impossible de faire un retour en boutique pour un paiement fait par erreur pour un produit d'un montant de 128$. J'attend toujours de vos nouvelle pour corriger votre erreur pour un service client par courriel.
Mar 25th, 2023

(Translated by Google) I've been going to this shop for a year and a half now to take care of all the colors I could have in my hair, I'm always served with a smile, always with kind advice! I love going to this place where I'm sure I'll only come out with good products! (Original) a fait maintenant un an et demi que je vais dans cette boutique pour prendre soin de toutes les couleurs qu'en pu avoir dans mes cheveux, je suis toujours servie avec le sourire, avec des conseils toujours bienveillants ! J'adore aller dans cet endroit o je suis certaine que je ressortirai uniquement avec de bons produits !
Feb 20th, 2023