Orléans Express

May 6th, 2023

(Translated by Google) I took this bus with my daughter who had reservations,from Montreal to Ottawa,65$ CAD each,no help from staff or driver for the suitcases downstairs,no seat belts on the seats,contrary to what is indicated, the WI-FI does not work on board the bus. I tried the train on the way back, much better. (Original) J'ai pris ce bus avec ma fille qui avait rserv,de Montral Ottawa,65 $ CAD chacun,pas d'aide du personnel ni chauffeur pour les valises en bas,pas de ceintures de scurit sur les siges,contrairement ce qui est indiqu,le WI-FI ne marche pas bord du bus. J'ai essay le train au retour,nettement mieux.
May 5th, 2023

May 1st, 2023

(Translated by Google) There were several of us waiting at YUL airport! No late notice. I call customer service, no response from Mr. except I don't know... who's supposed to know? For me personally, I have already been waiting for 3 hours since my flight arrives early! But to wait another hour late without getting an answer is not professional at all. Very bad experience! I do not recommend. Better to pay a little more to rent a car than to waste hours of your life waiting! Anything! Never again will I take the Orleans Express (Original) On tait plusieurs attendre laroport YUL! Aucun avis de retard. Jappelle le service la clientle aucune rponse du Mr part je ne sais pas qui est cens savoir ? Pour moi personnellement ca faisait dj 3h que jattend vu que mon vol arrive tt ! Mais dattendre une heure encore de retard sans avoir une rponse cest pas professionnel du tout. Trs mauvaise exprience ! Je ne recommande pas. Mieux vaut payer un peu plus pour louer une voiture que de perdre des heures de sa vie attendre ! Nimporte quoi! Plus jamais je prendrai Orleans express
May 21st, 2023

My flight got cancelled at the last minute so I needed to change my bus departure time. So, I called the customer service number and it directed me to the authorized person I guess (I was on hold for approximately 15 min each time), finally someone answered my call in French when I had chosen the English option. Anyway, he answered my call in French and asked me if I speak French, to which I said no I don't. And, he just hangs up my call all of a sudden without saying a word. I called them again second time, the same thing happened, and the same guy answered my call, asked me the same question and I said no, I don't speak French; and he said wait a minute and then hangs up again. By this point, I was getting frustrated to be honest, but still I called them again., same process, on hold for 15-20minutes, the same guy answers. This time, before he hangs up, he said can you please find someone who speaks English as this is very urgent to me. He didn't let me complete my sentence and just hangs up on me again for the third time. This is ridiculous. customer service are there for a reason, if they can not assist us when we needed them the most during urgent situation like right now, I don't thing we need any customer service at all. I had the world's terrible experience contacting the Orleans express today. Never again in my life would ever use this express nor recommend anyone for their service. TERRIBLE CUSTOMER SERVICE. I would have given a zero if there was an option.
May 12th, 2023