Express St-Hubert

Sep 30th, 2022

Sep 13th, 2022

Sep 9th, 2022

Sep 7th, 2022

(Translated by Google) St-Hubert on rue Saint-Jacques in NDG: I ordered two boxes of piri-piri chicken tonight. Only one box was delivered to me. The surprised delivery man left to return to the restaurant. When I call to complain about the situation, the plant employee tells me that a supervisor will call me back. When I received the call I was confronted by a duty shift supervisor who completely trivialized the incident and only insisted that I will have to pay for my order in full when I will have received my 2nd dish (as if I would have refused to pay!). When I mentioned compensation, he was extremely aggressive. He yelled at me like I was to blame and told me to call back when there was a manager on site. No concern for understanding the client, only aggressiveness and rudeness. This is unacceptable. (Original) St-Hubert de la rue Saint-Jacques NDG: jai command ce soir deux botes de poulet piri-piri. Seule une bote ma t livre. Le livreur surpris a quitt pour retourner au restaurant. Quand jappelle pour me plaindre de la situation, lemploy de la centrale me dit quun superviseur va me rappeler. Lorsque jai reu lappel jai t confront un superviseur de quart de service qui a compltement banalis lincident et na fait quinsister sur le fait que je devrai payer ma commande dans son entiret lorsque jaurai reu mon 2e plat (comme si jaurais refus de payer!). Lorsque jai fait mention dune compensation il a t dune extrme agressivit. Il me criait dessus comme si ctait moi la fautive et ma dit que je navais qu rappeler quand il y aurait un grant sur place. Aucun souci de comprendre le client, que de lagressivit et de limpolitesse. Cest inacceptable.
Sep 30th, 2022