Nespresso Boutique

I am a loyal customer, but I just encountered a disturbing situation. Because my milk frother plastic cover is broken and there is no online lip service option. I have to call in to order coffee so it can be shipped simultaneously to waive the shipping charge. Then the order is finished, and here comes the situation. Nespresso has a new system to have customer punch in their visa card number directly on the phone, but they did not say "ready to punch in" It happened I punched in before they were ready, and they told me that you are wrong. It happened with 3 people having the same issue ended up I spent 30 mins without, success then the line hung up.
May 2nd, 2023

(Translated by Google) Incompetent delivery service (and lying claiming they delivered when I was home all day) and simply non-existent customer service!!! (Original) Service de livraison incomptent (et mensonger affirmant qu'ils ont livr alors que j'tais la maison toute la journe) et service la clientle tout simplement absent !!!
Mar 31st, 2023

I feel like the staff doesnt listen to the customer carefully. I asked for two rows of decaf coffee but the staff put three. Also, two of them werent decaf.
Mar 9th, 2023

(Translated by Google) Move machine because she is not good. Out of the water the day I tell you not to buy it (Original) Move machine car elle n est pas bon elle. Sortie de l eau le jour je vous dite le acheter pas
Feb 25th, 2023

Manager said that there is no this type of coffee machine in Montreal. But I found it in another store 15 minutes from this one.
Feb 16th, 2023