Ô Dépanneur

Nice concept, online store has room for improvement. They got a nice selection of products that are all reasonably priced, easy to use online store with quick checkout function. The problem comes after you place an order. I live in Brossard, placed an order on saturday, the site says 3-5 days shipping with a estimate arrival time of Wednesday or Thursday. Comes Wednesday, no updates, i sent an email, no reply, Thursdays here and i call them in the morning, no one answers, my girlfriend calls in the afternoon, they answer and say it hasn't been shipped yet because they were missing one item. I would have preferred to be notified on Monday or Tuesday that one item was not in stock so that I could have told them to replace it, but it was up to use to call. This made the shipment miss my friends birthday. It arrives almost 2 weeks after i ordered because it was in 3 different packing boxes. They did throw in a extra KitKat birthday edition. Improve your customers service response time and send emails notifying of any changes, don't keep us blindsided, then this business will surely be more successful.
Apr 17th, 2023

(Translated by Google) Nice welcome. Nice selection of treats It is sure that we will iron THANKS (Original) Bel accueil. Beau choix de friandises C'est sr qu'on va repasser Merci
Mar 12th, 2023

Great selection of importedsnacks
Mar 12th, 2023

Mar 10th, 2023

(Translated by Google) This was my first (and last) time ordering from Dpanneur - what a mistake! Avoid ordering online. I placed my order on February 6 which included items for Valentine's Day. I would have assumed my order would be shipped within 24 hours as stated on their website, but instead it was shipped 1 week later. 10 days later I still haven't received the order or a tracking number for that matter and now Valentine's Day has passed. Also, one of the items ordered was refunded despite being in stock when I originally placed my order. I tried to contact them through their online chat, email and instagram but they didn't bother to respond. The service is non-existent. I highly recommend shopping elsewhere. (Original) C'tait la premire (et la dernire) fois que je commandais chez Dpanneur - quelle erreur! vitez de commander en ligne. J'ai pass ma commande le 6 fvrier qui comprenait des articles pour la Saint-Valentin. J'aurais suppos que ma commande serait expdie dans les 24 heures, comme indiqu sur leur site Web, mais la place, elle a t expdie 1 semaine plus tard. 10 jours plus tard, je n'ai toujours pas reu la commande ou un numro de suivi d'ailleurs et maintenant la Saint Valentin est passe. De plus, un des articles commands a t rembours alors qu'il tait en stock au moment o j'avais initialement pass ma commande. J'ai essay de les contacter via leur chat en ligne, leur e-mail et leur instagram, mais ils n'ont pas pris la peine de rpondre. Le service est inexistant. Je vous recommande fortement de magasiner ailleurs.
Jan 29th, 2023