Reitmans Canada Limited Headquarters

Full length coat delivered, stuffed into a small bag, wrinkled, no care taken to wrap the item properly. Customer Service said that's how they do it. Lack of care reflects RW + Co lack of respect for both the items they sell and their customers.
Jan 3rd, 2023

Shipping on online purchases is so incredibly slow. I ordered a coat online Sunday. It is now Friday. A week business days week after and it's still processing. No changes to the tracking for 5 full days. And the sad thing is, you don't have the option to pay for faster shipping. There is only one shipping option. Coat is supposed to be delivered in a week. Two weeks to send a coat. It's a fall coat and it'll be winter by the time it gets here. I kid you not I live 20 mins from that warehouse. I asked if I could go and get myself. They said no. And that coat is an online exclusive so I can't even go and get it in store. Poor shipping. Seriously upsetting.
Oct 10th, 2022

(Translated by Google) Very poor customer service. You're happy to take money from your customers, but when it's time to provide a service, that's something else. The longer it goes, the worse it gets. (Original) Trs mauvais service la clientle. Vous tes heureux de prendre largent de vos clientes mais lorsquil est temps doffrir un service, cest autre chose. Plus a va et pire cest .
Sep 29th, 2022

(Translated by Google) Nice place where everyone is nice! (Original) Bel endroit o tout le monde est gentil!
Aug 4th, 2022

I used to shop online regularly until I got to know how false the reviews are on their website. How they hide negative reviews and only show positive ones. How I got to know, well I had written few positive reviews on the product that I was happy and negative on the ones that wasnt happy with. That never got published but my 5 star ratings were there. Based on the misleading reviews I bought few products and it was a waste of my time and money. The top was so bad but due to hidden reviews I was unaware.When I emailed back to their customer service they never cared to respond. So I decided never to shop again from a company that is dishonest to their customers. You should learn a thing or two from other well known apparel brands, where they have all kinds of reviews on their website and it is up to the customer to decide whether they want to buy or not.
Jul 2nd, 2022