Aeroplan Contact Centre

(Translated by Google) Simply impossible to reach the customer service line, when I have to book a multi-leg trip and the only way to do it is over the phone. Can't do it online. This is unacceptable. (Original) Tout simplement impossible de joindre la ligne du service la clientle, alors que je dois rserver un voyage multi segments et que la seule faon de le faire est au tlphone. Impossible de le faire en ligne. C'est inacceptable.
Apr 12th, 2023

Close to the worst customer service attitude. Not even a simple trained apology for the 50-min wait on the phone. No other option was available for the needed service, and I'm patiently waiting to get things fixed, but not a hint of appreciation from the customer service staff. "Well, we are very busy here." Not even a simple thank-you for being a customer. Such an entitlement, as if the customers are the problem rather than the reason for their business.
Mar 15th, 2023

1hr 43 minutes on hold. No go. Customers service is nonexistent,
Mar 15th, 2023

(Translated by Google) I was never able to get in touch with an agent, highly disappointing service. (Original) Je n'ai jamais pu entrer en contact avec un agent, service hautement dcevant.
Mar 14th, 2023

(Translated by Google) No customer service, no one answers the phone after several hours of waiting. We just want to enter our points what is that? (Original) Aucun service la clientle, personne ne rpond au tlphone aprs plusieurs heures dattente. On veut juste rentrer nos points cest quoi a ?
Mar 10th, 2023