Medicus

(Translated by Google) I waited for my shoes (50% reimbursed by the SAAQ) for more than 4 months. The SAAQ had authorized the payment but my agent at Mdicus had forgotten to tell me. My shoes remained for a month and a half in a box at Mdicus without anyone thinking of contacting me, whereas I thought it was blocking the SAAQ. I barely received an apology for "forgetting" me. I'm waiting for my orthotics now, and I just learned from the SAAQ that full reimbursement was authorized on April 4 and that my Mdicus agent was contacted the same day to this effect. Yet she still hasn't contacted me to this day to tell me that I could pick up my orthotics, when it's been 7 weeks since I could have picked them up!!! 2 times in 2!!! I've tried calling them 4 times since the store opened, but there's no operator available, so the line hangs up automatically. This is the worst service I have ever seen in my life. Once payment is received, they no longer follow up, even if the product was never delivered. (Original) J'ai attendu mes chaussures (rembours 50% par la SAAQ) pendant plus de 4 mois. La SAAQ avait autoris le paiement mais mon agente Mdicus avait oubli de me le dire. Mes souliers sont rests pendant 1 mois et demi dans une bote chez Mdicus sans qu'on pense me contacter, alors que moi je croyais que a bloquait la SAAQ. J'ai reu peine une excuse pour m'avoir "oubli". J'attends mes orthses maintenant, et j'ai appris l'instant par la SAAQ que le remboursement total a t autoris le 4 avril et que mon agente Mdicus a t contact le jour mme cet effet. Pourtant elle ne m'a toujours pas contact ce jour pour me dire que je pouvais venir chercher mes orthses, alors que a fait 7 semaines que j'aurais pu venir les chercher !!! 2 fois en 2 !!! J'essaie de leur tlphoner 4 fois depuis l'ouverture du magasin, mais il n'y a pas de tlphoniste de disponible, donc la ligne raccroche automatiquement. C'est le pire service que j'ai jamais vu de ma vie. Une fois le paiement reu, ils n'effectuent plus aucun suivi, mme si le produit n'a jamais t livr.
May 21st, 2023

May 18th, 2023

May 8th, 2023

(Translated by Google) Call at 3:30 a.m. on a Saturday and get the message "our branches are currently closed"... why does the schedule indicate 4:00 p.m. then.? Amazing... (Original) Appeler a 3h30 un samedi et tomber sur la messagerie "notre succursales est prsentement ferme"... pourquoi les horaires indique 4hpm alors.? Incroyable...
May 7th, 2023

Horribly incompetent. I was told by phone that an appointment is not necessary on Saturdays for compression stockings. And this just yesterday. My 85 year old mom undergoing cancer treatments showed up this morning by transport adapt and was told she needed an appointment. You should be ashamed of yourselves! Absolutely unforgivable!
May 7th, 2023