Brown Miss Services de Nettoyage

We gave our 8x10 Chinese rug to clean almost 3 weeks ago. When we called to follow up last week, we were told they didn't know where our carpet was. Called again and was told the same. The customer service person, Diane, said she didn't have time to find out. In 24+ hours she didn't have 5 minutes to find out where our carpet was?? Not impressed at all!! If we don't either hear back or receive our carpet in good condition, we will be contacting CTV News. Service: General carpet cleaning
Feb 9th, 2022

Please contact me with my number on file. I received a call 3 weeks ago that my items would be delivered that week, and I would receive another call to give payment the next day. I have not heard anything since, and my calls have been unanswered.
Mar 8th, 2020

*** Edit: To the owner. Thank you for taking the time to respond and explain. There is no need to offer a discount, I will remove my negative review.
Nov 1st, 2019

(Translated by Google) Non-existent welcome from the two employees I worked with during my two visits to this store. One of the two did not even deign to answer my "Hello"! The collection date for my product has not been respected. No explanation, no apology, no word was spoken in response to my statement of dissatisfaction. The staff seems to have nothing to do with customer satisfaction. They are right there are plenty of other stores that offer the same services and I will visit them next time! I just read your response. Thank you for that, but read what I wrote carefully: I didn't write that there were 2 employees at the same time, but I had to come twice, thus meeting 2 employees. The promised date was important for me because afterwards I was going on vacation not returning before 1 month hence the recovery 1 month later, which had been reported to your employee. Real customer service is also simply apologizing without trying to make the customer look like a liar or someone careless. (Original) Accueil inexistant des deux employs ctoys lors de mes deux venues dans ce magasin. L'un des deux n'a mme daign rpondre mon "Bonjour" ! La date de rcupration de mon produit n'a pas t respecte. Aucune explication, aucune excuse, aucun mot n'a t prononc en rponse l'nonc de mon mcontentement. Le personnel semble n'avoir rien faire de la satisfaction-client. Ils ont raison il y a plein d'autres magasins qui offrent les mmes services et je m'y rendrai la prochaine fois ! Je viens de lire votre rponse. Je vous en remercie mais lisez bien ce que j'ai crit : je n'ai pas crit qu'il y avait 2 employs en mme temps mais j'ai t oblige de venir 2 fois, rencontrant ainsi 2 employs. La date promise tait importante pour moi car aprs je partais en vacances ne revenant pas avant 1 mois d'o la rcupration 1 mois aprs, ce qui avait t signal votre employ. Un vrai service client, c'est aussi simplement s'excuser sans pour autant essayer de faire passer le client pour un menteur ou quelqu'un de ngligent.
Jul 7th, 2019

Brought in a shirt for missing buttons and a week later they returned it as is without the buttons they said theyd bring to show me to repair it. Basically told me to go elsewhere without any explanation or service. A waste of time and very unprofessional. Too much to ask for buttons on a shirt!
May 14th, 2019