Nettoyeur Elegance

Nov 27th, 2021

Super nice and friendly. Treat retail employees properly and they will do the same for you. -Securmax
Dec 31st, 2020

(Translated by Google) Bad customer service. She doesn't know how to talk to her clients. (Original) Un mauvais service la clientle. Elle ne sait pas comment parler ses clients.
Apr 24th, 2019

(Translated by Google) - Friday, I contacted him for the first time to adjust 4 jeans pants and to repair the 2 pockets of my winter coat. - Monday, I brought back the 4 pants and she confirmed to me that Thursday they will be ready and that I have to stay 30 min for my coat. We agreed that I will pay $25x2 for the first 2 pants (length+width), $15x2 for the remaining 2 (length only) and $10 for the 2 pockets: 50+30+10 =$90, so I left $40 down. - Thursday, I called her in the morning as planned to confirm our appointment, she told me that she is busy because her daughter has fallen ill and that she will call me around 5 or even 6 p.m. I waited for her but she didn't call me back so I called her back at 6:30 p.m. and of course she didn't pick up. - Friday and Saturday, I called him back but still no answer. - On Monday, I finally got my 4 pants back but of course there's a surprise: she didn't agree to fix the 2 pockets on the pretext that she's in a hurry and her son-in-law is waiting for her in the car (knowing that I stayed in my car and she didn't even get out to go home), so I wanted to pay the remaining amount $50 but since I don't have change I gave her $60, as waited she told me she doesn't have $10 and she reassured me that I can come back tomorrow to fix my coat and find my $10, - Tuesday, she was true to her habits and she did not pick up and after several attempts she told me that I can come tomorrow. - Wednesday, I called her in the afternoon, she told me that it's late now and that I can come tomorrow (again!!) - Thursday, I was at 10 a.m. at her house and without even calling her beforehand so as not to hear any other excuses, I found her accompanied by her daughter, of course, there is a new surprise: she says she understood it is one pocket not two and it will take time so i have to leave it till saturday so she can fix it i told her i made it clear from the start that I need the 2 pockets repaired and I even showed them on the first day when I brought the pants back so I wouldn't be left without a winter coat. So I asked for my remaining money (the $10 for Monday and the $10 for the repair of the 2 pockets). The icing on the cake is that she tells me that she only owes me $10 and not $20. So I decided to tell the whole story in front of his daughter: the round trips, the unanswered calls, the story of his daughter's illness, etc., so I understood from his daughter's reaction that this is still a lie. - I apologize for this long comment but I wanted to share my experience with the smallest detail. Thanks. (Original) - Vendredi, je lai contacte pour la premiere fois pour ajuster 4 pantalons en jeans et pour reparer les 2 poches de mon manteau dhiver. - Lundi, jai ramene les 4 pantalons et elle ma confirme que jeudi ils seront prets et que je dois rester 30 min pour mon manteau. On sest mis daccord que je vais payer 25$x2 pour les 2 premiers pantalons (longueur+largeur), 15$x2 pour les 2 restants (longueur seulement) et 10$ pour les 2 poches: 50+30+10=90$, jai donc laisse 40$ dacompte. - Jeudi, je lai appele le matin comme prevu pour confirmer notre rendez-vous, elle ma dit quelle est occupee parce que sa fille est tombee malade et quelle va me rappeler vers 17h voire 18h. Je lai attendu mais elle ne ma pas rappele je lai donc rappeler a 18:30 et bien sur elle na pas decroche. - Vendredi et samedi, je lai rappele mais toujours sans reponse. - Lundi, jai enfin recupere mes 4 pantalons mais bien sur il y a une surprise: elle na pas accepte de reparer les 2 poches sous pretexte quelle est pressee et que son beau-fils lattend dans la voiture (sachant que je suis reste dans ma voiture et elle nest meme sortie pour rentrer chez elle), jai voulu donc payer le montant restant 50$ mais puisque je nai pas de change je lui ai donne 60$, comme attendu elle ma dit quelle na pas 10$ et elle ma rassure que je peux revenir demain pour reparer mon manteau et trouver mes 10$, - Mardi, elle etait fidele a ses habitudes et elle na pas decroche et apres plusieurs tentatives elle ma dit que je peux venir demain. - Mercredi, je lai appele lapres-midi, elle ma dit quil est tard maintenant et que je peux venir demain (encore!!) - Jeudi, jetais a 10h chez elle et sans meme lappeler avant pour ne pas entendre dautres excuses, je lai trouve accompagnee par sa fille, bien sur, il y a une nouvelle surprise: elle ma dit quelle a compris quil sagit dune seule poche et non pas deux et que ca va prendre du temps donc je dois le laisser jusqua samedi pour quelle puisse le reparer je lui ai dit que jai bien precise des le debut que jai besoin de reparer les 2 poches et je les ai meme montres le premier jour lorsque jai ramene les pantalons ainsi que je ne pas rester sans manteau dhiver. Jai donc demande mon argent restant ( les 10$ du lundi et les 10$ de la reparation des 2 poches ). Le cerise sur le gateau est quelle me dit quelle me doit que 10$ et non pas 20$. Jai decide donc de raconter toute lhistoire devant sa fille: les aller-retours, les appels sans reponse, lhistoire de la maladie de sa fille, etc, jai donc compris de la raction de sa fille quil sagit encore dune mensonge. - Je mexcuse pour ce long commentaire mais jai voulu partager mon experience avec le moindre detail. Merci.
Sep 8th, 2020