Matt & Nat Head Office

(Translated by Google) My $160 bag has been showing as "delivered" for over a month, although I haven't received anything. I have been trying to reach someone since August 9th through their support email (we are on September 20th). The service sucks. Avoid at all costs. EDIT: On this December 6, I finally received a message from the company. To do this, I had to start by getting my credit card reimbursed by filing an official complaint. They then took steps to get me reimbursed. (Original) a fait plus d'un mois que mon sac 160$ s'affiche comme tant livr , bien que je n'ai rien reu. Je tente de rejoindre quelqu'un depuis le 9 aot par le biais de leur courriel de soutien (nous sommes rendus le 20 septembre). Le service est NUL. viter tout prix. EDIT: En ce 6 dcembre, j'ai enfin reu un message de la compagnie. J'ai d, pour ce faire, commencer par me faire rembourser par ma carte de crdit en formulant une plainte officielle. Ces derniers ont ensuite fait les dmarches pour que je puisse me faire rembourser.
Dec 6th, 2022

Jul 20th, 2022

Terrible customer service, very slow to reply, broken website to return an article and no apologies whatsoever. It took me more than a month to return a pair of shoes that was too big, I still have not receive the new pair.
Jul 6th, 2022

(Translated by Google) Poor, unfortunately I hadn't read all the comments about the catastrophic customer service. It's a shame because I like the products and I would have continued to buy them, but no response to my return request for 1 week. There is no one answering the phone (so don't waste your time calling). On top of that, they don't do a return label, not possible to drop off at a store near you since the stores are totally detached (they don't have access to the online store's stock, which is totally stupid) so it's at your expense. It's terrible to sell "luxury vegan" products and not have quality customer service, it's a shame because that's how clubs go bankrupt by neglecting customer service and without customers, no more company;) (Original) Mdiocre, je n'avais malheureusement pas lu tous les commentaires concernant le service client catastrophique. C'est vraiment dommage car j'aime les produits et j'aurais continu en acheter mais, aucune rponse ma demande de retour depuis 1 semaine. Il n'y a aucune personne qui rpond au tlphone (donc ne perdez pas votre temps appeler). En plus de a, ils ne font pas d'tiquette de retour, pas possible de dposer dans un magasin proche de chez vous puisque les magasins sont totalement dtachs (ils n'ont pas accs au stock de la boutique en ligne, ce qui est totalement dbile) donc c'est vos frais. C'est terrible de vendre des produits "luxe vegan" et de ne pas avoir un service client de qualit c'est dommage car c'est comme a que les boites font faillites en ngligeant le service client et sans client plus de compagnie ;)
Jun 7th, 2022

Horrible customer service!! Horrible management from the CEO to the shipping Terrible products I bought a men's bag and 2 weeks later It fell apart never again will I buy there.
May 25th, 2022