Best Western Plus Montreal Downtown-Hotel Europa

Nice hotel but the check-in/check out staff were a bit clueless as to what they were doing. I was there on a business visit and used my work CC at check-in. When checking out the guy at the desk want to confirm if everything in the room was OK before checking me out. I felt humiliated and asked him why he was doing that and was told that I was a 'cash paying customer' so they want to make sure everything in the room was good (indirectly making sure I was not stealing anything). When I told him that they had my company CC on file apologized and checked me out immediately.
May 20th, 2023

May 18th, 2023

I recently had the displeasure of staying at [Hotel Name], and it was a complete disaster. The service was atrocious, and the rooms were disgustingly dirty. The staff was unhelpful and rude, showing no interest in catering to their guests' needs. The rooms were unkempt, with dirt and grime everywhere. I strongly advise against staying at this hotel if you value cleanliness and good service.
May 18th, 2023

Best location for a concert and Centre Bell. However the first room we were given had ants. They sent someone up to "clean" it but that did nothing for the ants. We were eventually given a new room because someone cancelled. We were not compensated any further after that. Rooms : 3/5 | Service : 1/5 | Location : 5/5 Hotel highlights Quiet More
May 16th, 2023

(Translated by Google) No window a lot of dust and very roomy and no littrie change (Original) Pas de fentre beaucoup de poussire et trs salle et pas de changement de littrie Rooms: Catastrophe
May 16th, 2023