BMO Bank of Montreal

I have been banking @ this brand for an extended period of time. I went in today @ 430pm & was subjected to the worse customer service not from the teller but from the MANAGER who wouldnt bother to talk to me as she stands already ready to leave work & its not even 5pm yet. While her colleague was struggling to help clients & myself. What shouldve been a simple transaction became a needlessly complicated! While the teller was assisting me she required assistance from supervisor/manager who later came over & was very dismissive & distracted then with absolutely no communication to me the client she LEFT leaving. Me & the teller to simply hand me a paper about an account update with absolutely no verbal communication or explanation. Only at my insistence that the manager came over again & proceeded to be surly rude & unprofessional !! This interaction was very poorly handled with a very bad attitude & no regard for valuing clients needs.
Jan 27th, 2023

Went this afternoon to check my debit card because it was refused twice The guy sitting behind a desk close to the entrance talking on the phone with a friend about a restaurant, lowers his head not to make eye contact. Five people on line including a pregnant lady and only one clerk. Waited ten minutes nothing is moving and the guy is still on the phone . Left frustrated - l am taking the one star back!
Dec 16th, 2022

Service here is sometimes friendly and helpful, sometimes not so much. If you need to do something quickly, it often is not possible because staffing levels seem pretty low. If you need to get through by telephone, that can be time consuming as well. The telephone system at Bank of Montreal puts you through several levels of unnecessary voicemail prompts simply to make a call to the local branch, and once you get through, the odds seem very high that youll get yet another voicemail message saying everyone is busy, so you must leave a message. This was true for me today, even though I had an urgent need for a banking service and telephoned them the minute the bank branch opened. Not impressed.
Nov 28th, 2022

Worse bank. So long takes 25 min every time. TD is the best.
Oct 25th, 2022

Nice local bank with well informed and knowledgeable staff.
Oct 22nd, 2022