ÉLIE Clinique Privée

got there at 12:21, left at 12:56. during those 35 minutes i saw a nurse for about 1 minute and Dr Brousseau for, and i am not exaggerating, 30 seconds. this doctor does not even *try* not to look rushed. absolutely no bedside manners. you would think that for 250$ (for just the consultation mind you) they would at least try to act like they care. brought me back to reception where i had to wait another 10 minutes to pay and be told the surgery will cost 380$. mind you this is taking off a small mole which couldve been done during the consultation in about 15 minutes (i know since i have done the same procedure before). absolutely disgraceful. of course a private clinic will be expensive but even in the public system with overworked doctors and nurses i get better treatment and more time spent looking at my issue. maybe spend less money on this ridiculojs decor (a game room? really?) and more time with you patients.
May 4th, 2023

(Translated by Google) Always excellent professional service, thank you very much (Original) Always excellent professional service , Merci beaucoup
Apr 17th, 2023

First of all I had to wait outside for an hour. Oh well, it was still more or less Covid time, so that's just the way it was. Then I had to wait for another hour in a room with exterior loud construction going on right outside the window. Unpleasant, but these things happen. The staff seemed nice, so I put up with it. When I finally saw the Dr, I found her very charming. She made a quick guess about my issue, and made a referal for me. The visit lasted less than 15 mins. There were no tests done, but I was hopeful. She told me what the process of working with her would be, and that it included further consultation with her based on the results of my referrals. That was June 2022. It is now January 2023 and I've yet to hear from her again. Whenever I try to contact her office, the phone answering service person says she'll call me, but she never does. When I get the Assistant Administratif, Adrien Bernard, he is rude and unhelpful. He never connects me with her or indicates that I will ever hear from her again. He treats me like its all my problem. $350 for 2 hours of discomfort and a referral and no further contact, but plenty of attitude from the assistant. And the hearing/balance test she sent me for cost another $375. Oh, and by way, her quick guess was wrong. The specialist she sent me to for the problem she thought I had said I didn't have it. So, I still dont know what the problem is, and it perssists. Therefore, yes, she is charming, but maybe not $725 worth of charming. *** In response to the response. Thank you for responding, first of all. However, I have two things to add. 1) the email you give here is managed by the Assistant Administratif. I have had a number of exchanges with him, all fruitless. Some of the exchanges were rude. He appears to be like those people who manage the line for a popular place. The ones who decide who get in according to their own cloudy criteria. I did inform him that the Dr expected results from the tests I took at another clinic, and that she said she would discuss them, but he just stone-walled me. 2) If there was any consultation about my case, the results of it were not shared with me. I reiterate, the Dr outlined the process, which involved further consultation with me based on the results of testing, and no such further consultation materialized. Anyway, it's all good, because despite my being out of pocket, I ended up with someone more professional, reliable and forthcoming, as well as actually reachable.
Apr 17th, 2023

Apr 6th, 2023

(Translated by Google) We used the clinic's service to have tubes installed for our 18-month-old child. The operation went well, and is more than successful, our child no longer has any ear infections. The appointment is made quickly, and the operation can be done the same day as the consultation, which is very efficient. (Original) Nous avons eu recours au service de la clinique afin de faire installer des tubes notre enfant de 18 mois. Lopration sest bien droul, et est plus que russi, notre enfant ne fait plus aucunes otites. La prise de rendez-vous se fait rapidement, et lopration peut se faire le mme jour que la consultation, ce qui est trs efficace.
Apr 2nd, 2023