Sélection Retraite Vista

Very courteous personnel
Dec 21st, 2022

Terrible. My mother moving to the Vista was a huge mistake and the end result was her having to move again 2 years later. Slction Retraite Vista is a complete and utter cash grab. They do not care at all about the residents. My mother had a fall and they knowingly left her lying on the floor of her bedroom FOR HOURS in the middle of the night until the ambulance arrived (I live in another province and called her numerous times that night and she was always still on the floor alone.) The food is horrendous and not very senior friendly - over salted etc. My mother paid a substantial additional fee to get her suppers from there daily. Two days in a row they did not deliver her a meal and even though she called the kitchen to let them know she hadn't received anything - they still left her with no meal. They did however charge her for those two meals, as well as for the delivery of them. Maintenance in the building is lacking - there was a broken sconce outside of my mother's apartment that remained just a bare bulb the entire time she lived there (2 years). The dryers in the units do not work and apparently have not, for many years. The admin/management is awful. Most recently, they erroneously continued to withdraw rent after she moved out ($3400+) and have still not returned the money to her - seven weeks later!! If you are looking for a great place for your parent(s) to live, this is not it. UPDATE: I responded to the Vistas reply and emailed them at the address they mention below. No one has contacted me. At the time of writing this, it has been two months since Selection Vista unlawfully withdrew money ($3400+) from my mothers bank account and it has still not been returned.
Sep 1st, 2022

Apr 26th, 2020

My grandmother loves this place!
Jan 5th, 2020

If you have an issue, be sure to take it up with Lisa right away. She will work with you to find a solution. Leaving a message with the reception isn't an efficient problem solving strategy. I believe this is simply because of the demanding work load this department has to juggle. The superintendant is fantastic. If you call for plumbing or for an appartment fix up, it is incredibly quick and friendly. Stephanie in rentals is lovely and trustworthy.
Dec 17th, 2019