South West Aquatic Club (CASO)

(Translated by Google) Impossible to have a place for children. (Original) Impossible davoir une place pour enfants.
Dec 3rd, 2022

(Translated by Google) So unreliable. Classes canceled without warning. Children are the most affected. A little anything. Shame. (Original) Tellement pas fiable. Des cours annuls sans avertissement. Se sont les enfants qui sont le plus touchs. Un peu n'importe quoi. Dommage.
May 26th, 2022

Feb 6th, 2022

May 19th, 2020

(Translated by Google) Very poor communication, announcement of the pre-registration of activities 48 hours after the date and, of course, all places are already taken, useless waiting list because little or no withdrawal, few alternative offers in the event of full activities, never return calls or emails from management, never consider their customers' complaints/suggestions, the few people I've spoken to are unable to make decisions or offer alternatives. This club would need an organizational recovery with a radical change in their managerial methods, especially with regard to communications, customer satisfaction and service offer. (Original) Communication trs pauvre, annonce la prinscription des activits 48h aprs la date et, bien sr, toutes les places sont dj prises, liste d'attente inutile car peu ou pas de dsistement, peu d'offre alternative en cas d'activits complte, jamais de retour d'appel ou de courriel de la part de la direction, ne prennnent jamais en considration les plaintes/suggestions de leurs clients, le peu de personnes avec qui j'ai parl sont incapables de prendre des dcisions ou de proposer des alternatives. Ce club aurait besoin d'un redressement organisationnel avec un changement radical dans leurs mthodes managriale, surtout en ce qui a trait aux communications, satisfaction clients et offre de service.
Apr 1st, 2020