TELUS

(Translated by Google) I am writing to you today to express our deep dissatisfaction with the services we have received from Telus since my spouse left another telephone company for your company. Since the beginning of our contract with Telus, we have encountered several problems that have greatly affected our experience as customers. First, we were faced with phone number changes without notice from Telus, which caused considerable inconvenience and disruption to our personal and professional lives. In addition, one of your staff members made unacceptable threats to us, which contributed to our unease and dissatisfaction. We were forced to go to the store at least five to six times due to issues with our bills and not being able to receive text messages at first. We were lucky to come across colleagues in store who were pleasant and patient. However, we also found that we had a lot of bad luck, because several steps were omitted or executed incorrectly. We have made several attempts to resolve these issues by contacting your customer service department, but have received no satisfactory response. We are extremely disappointed with the way our situation was handled by your company. We would like to speak to someone who can help us resolve these issues and offer us compensation for the inconvenience. We hope you take this complaint seriously and act quickly to improve our experience as Telus customers. We thank you for your attention and look forward to your response. (Original) Je vous cris ici aujourd'hui pour exprimer notre profonde insatisfaction envers les services que nous avons reus de Telus depuis que mon conjoint a quitt une autre compagnie tlphonique pour votre entreprise. Depuis le dbut de notre contrat avec Telus, nous avons rencontr plusieurs problmes qui ont grandement affect notre exprience en tant que clients. Tout d'abord, nous avons t confronts des changements de numro de tlphone sans pravis de la part de Telus, ce qui a caus des dsagrments et des perturbations considrables dans notre vie personnelle et professionnelle. De plus, l'un de vos membres du personnel nous a adress des menaces inacceptables, ce qui a contribu notre malaise et notre insatisfaction. Nous avons t contraints de nous rendre en magasin au moins cinq six fois en raison de problmes lis nos factures et de l'impossibilit de recevoir des SMS au dbut. Nous avons eu la chance de tomber sur des collgues en magasin qui ont t agrables et patients. Cependant, nous avons galement constat que nous avons eu beaucoup de malchance, car plusieurs tapes ont t omises ou mal excutes. Nous avons fait plusieurs tentatives pour rsoudre ces problmes en contactant votre service la clientle, mais nous n'avons reu aucune rponse satisfaisante. Nous sommes extrmement dus de la faon dont notre situation a t gre par votre entreprise. Nous aimerions parler quelqu'un qui pourrait nous aider rsoudre ces problmes et nous offrir une compensation pour les dsagrments subis. Nous esprons que vous prendrez cette plainte au srieux et que vous agirez rapidement pour amliorer notre exprience en tant que clients de Telus. Nous vous remercions de votre attention et nous attendons votre rponse avec impatience.
May 6th, 2023

Stop door to door harassment! You are scaring people in my block!
May 3rd, 2023

Robert is great worker .bought new phone from him .he explained everything i needed to know .went back he helped me again .guys a wiz with phone and tech stuff .he deserves a raise .great place very helpflul
Apr 19th, 2023

(Translated by Google) Very warm welcome...very friendly and competent sellers, pleasant exchange in a comfortable store...I recommend...thanks Max and Anto (Original) Trs bon accueil...vendeurs fort sympathiques et comptents, change agrable dans un magasin confortable...je recommande...merci Max et Anto
Apr 13th, 2023

Dishonest people! Very dishonest sales team. That make the Telus loss more and more customers. Advice to the sales team: Please stop saying the things that you can not keep it. Thanks you!
Nov 29th, 2022