Voyage Vasco Centre-Ville

(Translated by Google) Very weird/unpleasant experience. I don't know if it was a language problem but the lady absolutely did not understand my needs, neither the dates nor my need to travel at a reasonable cost. She denigrated all the other airlines, bragging to me about the merits of Air Canada when the cost was $200-400 more per ticket and as a single mom, that increased my clan's bill too much. I don't know if she had a higher rating with this company but a big big problem listening to the customer's needs. I repeated the dates of the trips with a flexibility of + - 1 or 2 days if the ticket prices were really low and she comes back to me with 4 days of hotel to pay me in addition to a much too expensive ticket.. .the service received cost me $20 to open the file, 4 nights in a hotel $1,200 extra + $900 more for the price of plane tickets. After her day off she came back to me with less bad tickets but still $800 more than what I had found for 3 tickets. I tried to politely explain to her how unpleasant the customer experience was and how I didn't feel she was listening to my needs but even then I didn't feel she was listening to what I was saying anyway, you are never better served than not yourself and although I was doing business with Vasco a long time ago, never again. I don't like to give bad reviews but don't waste your time and money $20. Sorry (Original) Trs bizarre/dsagrable comme exprience. Je ne sais pas si c'tait un problme de langue mais la dame ne comprenait absolument pas mes besoins, ni les dates ni mon besoin de voyager un cot raisonnable. Elle dnigrait toutes les autres compagnies arienne me vantait que les mrites d'Air Canada alors que le cot tait 200-400$ de plus par billet et comme maman solo cela augmentait beaucoup trop la facture de mon clan. Je ne sais pas si elle avait une cote plus grande avec cette compagnie mais un grand grand problme d'coute des besoins du client. J'ai rpt les dates du voyages avec une flexibilit de +- 1 ou 2 jours si les prix des billets taient vraiment bas et elle me revient avec 4 jours d'htel me payer en plus d'un billet beaucoup trop cher...le service reu me cotait 20$ pour l'ouverture du dossier, 4 nuits d'htel 1200$ en extra + 900$ de plus pour le prix des billets d'avion. Aprs sa journe de cong elle m'est revenue avec des billets moins pire mais quand mme 800$ de plus que ce que j'avais trouv pour 3 billets. J'ai essay de lui expliquer poliment quel point l'exprience client tait dsagrable et quel point je ne sentais pas qu'elle coutait mes besoins mais mme l je n'ai pas senti qu'elle coutait ce que je disais bref, on est jamais mieux servi que pas soi-mme et bien que je faisais affaire avec Vasco il y a belle lurette, plus jamais. Je n'aime pas donner de mauvaises critiques mais ne perdez ni votre temps ni votre argent 20$ . Dsole
May 15th, 2023

I have a very bad experience with Kane. Impolite. Arrogant.
May 1st, 2023

(Translated by Google) Good service and pleasant staff (Original) Bon service et personnel agrable
Apr 19th, 2023

(Translated by Google) It's special. They ask me to pay $100 non-refundable before they even start talking to me about the trip. In a language of which I could understand 40%. (Original) C'est spciale. Ils me demande de payer 100$ non remboursable avant meme de commencer a me parler de voyage. Dans un langue dont j'au pu comprendre 40%.
Nov 6th, 2022

(Translated by Google) Shirley is by far the best travel agent I know. She is professional, available and reliable. In this pandemic period, it gives all updates regarding COVID 19 in your country of destination and for your return. Thank you for everything Shirley. Grace (Original) Shirley est de loin la meilleure agente de voyage que je connais. Elle est professionnelle, disponible et fiable. Dans cette priode de pandmie, elle donne toutes les mises jour concernant la COVID 19 dans votre pays de destination et pour votre retour. Merci pour tout Shirley. Gracia
Jan 13th, 2022