Décor Joliette Piscines & Spas

(Translated by Google) Several problems with the structure of my above ground pool. The "caps" on the top pop open and it's not very aesthetically pleasing. Sima sends me someone to put glue, after 2 weeks, the problem comes back with extra glue. The staff is very friendly, but the sellers explain very badly the terms of the contract. I paid $300 for the installation of my heat pump and in the end, he only made the 2 pipe connections (30 minutes) without electricity. After seeing the seller again, he apologizes for the misunderstanding, but refuses to refund part of the amount. Very very disappointing service. After spending thousands of dollars in their store, I guarantee they won't see me set foot in their store again! Pool club/trevi, you have a new client. (Original) Plusieurs problmes avec la structure de ma piscine hors-terre. Les caps sur le dessus souvrent et ce nest pas trs esthtique. Sima menvoie quelquun pour mettre de la colle, aprs 2 semaines, le problme revient avec de la colle en plus. Le personnel est bien sympathique, mais les vendeurs expliquent trs mal les termes du contrat. Jai dbours 300$ pour linstallation de ma thermopompe et au final, il ne faisait que les 2 branchements de tuyaux (30 minutes) sans lectricit. Aprs avoir t revoir le vendeur, il sexcuse pour la msentente, mais refuse de rembourser une partie du montant. Service trs trs dcevant. Aprs avoir dpens des milliers de dollars dans leur magasin, je vous garantis quils ne me verront plus mettre les pieds chez eux! Club piscine/trevi, vous avez un nouveau client.
May 21st, 2023

May 14th, 2023

(Translated by Google) Beautiful products! Prices comparable to other merchants of the genre. Good service! (Original) Beaux produits! Prix comparables aux autres marchands du genre. Bon service!
May 4th, 2023

(Translated by Google) Nice store and very good service and friendly employees (Original) Beau magasin et trs bon service et employs sympathiques
Apr 30th, 2023

(Translated by Google) Could not put a star, I would. Worst service I've had in life. To get a response to my pool opening request, it took 3 emails. I'm scheduled for Friday, no time. Well we waited all day, NO ONE showed up. I even called to find out what time the tech would come around, ah, we don't give a time, maximum 6:30-7:00 p.m. I had to cancel party plans to wait for someone who never showed up. Never again! (Original) Pouvoir ne pas mettre d'toile, je le ferais. Pire service que j'ai eu vie. Pour avoir une rponse ma demande d'ouverture de piscine, il a fallu 3 courriels. On me planifie pour le vendredi, pas d'heure. Eh bien on a attendu toute la journe, PERSONNE ne s'est prsent. J'ai mme appel pour savoir vers quelle heure le tech viendrais, ah on donne pas d'heure, maximum 18h30-19h00. J'ai d annuler des plans de soire pour attendre quelqu'un qui au final n'est jamais venu. Plus jamais!
May 13th, 2023