Mercedes-Benz Montréal-Est

(Translated by Google) I recently bought my used GLA250, and I would like to thank Kelly for her welcome, her help, her efficiency, her availability, her professionalism and her kindness, it was the best buying experience I've had so far. 'now. Thanks also to Raphael for his professionalism and sympathy. A young and dynamic team that deserves an A+ (Original) J'ai rcemment achet ma GLA250 d'occasion, et je tiens remercier Kelly pour son accueil, son aide, son efficacit, sa disponibilit, son professionnalisme et sa gentillesse, ce fut la meilleure exprience d'achat que j'ai eu jusqu' prsent. Merci galement Raphael pour professionnalisme et sa sympathie. Une quipe jeune et dynamique qui mrite un A+
May 21st, 2023

May 18th, 2023

It's great to see people still giving excellent customer service ( its rare these days) Kelly a used car rep went above and beyond for my organization. Thank you Kelly you're a keeper.
May 17th, 2023

(Translated by Google) Very good quality service (Original) Tres bon service de qualit
May 15th, 2023

(Translated by Google) Worst service ever. I had 4 season tires installed 2 weeks ago in addition to a maintenance service, total cost $3200. I return today to the service for a puncture of a tire, I am told that the 3 other tires are finished and the brakes and discs are almost finished (to be changed in maximum 30 days). The mechanic tells me that it is dangerous to drive a vehicle in this condition and that there is a real risk of having a major problem if I drive a long distance. Christopher De Santis at the front desk is rude, nervous and has 0 customer service skills, he just repeats "go sit in the waiting room" and throws schoolyard looks with commentary rude and disrespectful (he repeated "whatever" to me while rolling his eyes). The 1st mechanic who did my service is incompetent, he did not check (or badly checked) the tires he installed himself, nor the brakes when my service was supposed to include an inspection. Due to his negligence, I must miss a day of work! Do not go to this dealership for your interviews, they are incompetent, drooling and do not know how to talk to customers. Special mention to the mechanic who did my maintenance today (he has a beard and shaved head) who is the only one (with Kim) to do his job properly in this dealership and who explains what he is doing to customers . Apparently they don't even have a customer service boss, which explains their recent hires. This is the last time I'm going to this place, it's been real clowns since Andr left this dealership. A complaint to Mercedes Canada will be made, it is not normal that the employees of the service of so-called "top-of-the-range" vehicles give a service more mediocre than at Tim Hortons. (Original) Pire service ever. J'ai fait poser des pneus 4 saisons il y a 2 semaines en plus d'un service d'entretien, cot total 3200$. je reviens aujourd'hui au service pour une crevaison d'un pneu, on me dit que les 3 autres pneus sont finis et les freins et disques sont presque finis ( changer dans maximum 30 jours). Le mcanicien me dit que c'est dangereux de rouler avec un vhicule dans cet tat et qu'il y a un rel risque d'avoir un problme majeur si je fait une longue distance. Christopher De Santis l'accueil est impoli, nerveux et a 0 skills de service la clientle, il ne fait que repeter "va t'assoir dans la salle d'attente" et lance des regards de cour d'cole accompagn de commentaire dsobligeants et irrespectueux (il m'a rpt "whatever" en roulant les yeux). Le 1er mecanicien qui a fait mon service est incomptent, il n'a pas vrifi (ou mal vrifi) les pneus qu'il a lui-mme pos ni les freins alors que mon service devait inclure une inspection. D sa ngligence, je dois manquer une journe de travail! N'allez pas ce concessionnaire pour vos entretiens c'est des incomptents, baveux et ne savent pas parler la clientle. Mention spciale au mcanicien qui a fait mon entretien aujourd'hui (il a une barbe et la tte rase) qui est le seul (avec Kim) a faire sa job comme il faut dans ce concessionnaire et qui explique ce qu'il fait aux clients. Apparemment ils n'ont mme pas de patron au service la clientle ce qui explique bien leurs rcentes embauches. C'est la dernire fois que je vais cet endroit, c'est des vrais clowns depuis qu'Andr a quitt ce concessionnaire. Une plainte Mercedes Canada sera faite, ce n'est pas normal que les employs du service de vhicules soi-disant "haut-de-gamme " donnent un service plus mdiocre qu'au Tim Hortons.
May 24th, 2023