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(Translated by Google) THEY CLAIM THEMSELVES KNOWN FOR THEIR GOOD SERVICE. GO SEE THE REPORT ON THEM ON THE INVOICE AND I CAN ASSURE YOU THAT THEY ARE NOT IN A HURRY TO REIMBURSE YOU WHEN THEY ARE THE WHO OWE YOU... IN SHORT, THEY DO NOTHING :)! They owe me $325 since February... I am still waiting for the check which has supposedly been in the mail since the beginning of March, despite reminders to management. VERY UGLY CORPORATE CULTURE THAT DON'T CARE ABOUT CUSTOMERS.... small claims going on... They definitely like bad publicity and extra charges lol. A piece of advice avoid trouble, do not do business with them :)! (Original) ILS SE PRTENDRE RPUTS POUR LEUR BON SERVICE. ALLEZ VOIR LE REPORTAGE SUR EUX LA FACTURE ET JE PEUX VOUS ASSUREZ QU'ILS NE SE PRESSENT PAS POUR VOUS REMBOURSER QUAND C'EST EUX QUI VOUS EN DOIVENT... BREF, ILS NE FONT RIEN :) ! Ils me doivent 325$ depuis fvrier... J'attends tjrs le chque qui est supposment dans la poste depuis dbut mars et ce malgr les rappels la direction. TRS LAID CULTURE D'ENTREPRISE QUI SE FOUTENT DES CLIENTS.... recours en cours aux petites crances... Dcidment, ils aiment la mauvaise pub et les frais supplmentaires lol. Un conseil vitez-vous du trouble, ne faites pas affaire avec eux :) !
Apr 12th, 2023

(Translated by Google) Good welcoming service... But it's when you have a problem that you realize how... deeply dishonest the company is. First, forget the warranty! They will do everything to make you let go through endless processes. Try to find information about the store owner is worthy of the madhouse in the 12 labors of Asterix. Then, The formal notices don't give anything, they just don't go looking for them. The parent company being in Ontario, you will never be able to see your due, even with a favorable judgment. See the show La Facture of November 29, 2022. So, if you don't mind paying for a mattress that will last you 2 years... At least you've been advised! (Original) Bon service acceuillant... Mais c'est quand vous avez un problme que vous ralisez quel point la compagnie est... profondment malhonnte. Premirement, oubliez-la garantie! Ils vont tout faire pour vous faire lcher prise par des dmarches qui n'en finissent plus. Tentez-de trouver des informations sur le propritaire du magasin est digne de la maison de fous dans les 12 travaux d'Astrix. Ensuite, Les mises en demeure ne donnent rien, ils ne vont tout simplement pas les chercher. La compagnie mre tant en Ontario, vous ne pourrez jamais revoir votre d, mme avec un jugement favorable. Voir l'mission La Facture du 29 novembre 2022. Donc, si a ne vous drange pas de payer pour un matelas qui va vous durer 2 ans... Au moins, vous tes aviss!
Apr 10th, 2023

(Translated by Google) If it was possible I would have given NO stars! In addition to charging a delivery/exchange fee of $65+tx. (I paid more for the mattress than the first one purchased). I am told that the delivery will be on December 5th, so I take my day because I did not know the delivery time.. I communicate with customer service, chat and telephone and with the store NO PERSON at the information to finally know at 3:30 p.m. that my delivery is due on Wednesday! Frankly! Worst service I've had! I missed work for absolutely nothing and I am told that they can give me a $100 gift card at sleep! Its clearly laughing at the world! (Original) Si c'tait possible j'aurais mis AUCUNE toile! En plus de charger des frais pour la livraison/change de 65$+tx. (J'ai pay le matelas plus cher que le premier achet). Je me fais dire que la livraison seras le 5 dcembre, je prend donc ma journe car je ne savais pas l'heure de la livraison.. je commubique avec le service a la clientele, chat et telephonne et avec le magasin AUCUNE PERSONNE a l'information pour finalement savoir a 15h30 que ma livraison est remise le mercredi! Franchement! Le pire service que j'ai eu! Jai manqu du travail pour absolument rien et je me fais rpondre que l'on peu me donner une carte cadeau de 100$ au dormez vous! Ses clairement rire du monde!
Nov 28th, 2022

Purchased a mattress at their Pierrefonds location. Advised the sales consultant that I would advise them of a delivery date. He proceeded by setting a temporary date. That date came and we were not moved into our home. Advised the sales consultant that we would call once we were ready to receive the mattress. 2 weeks later I get a call from the warehouse that they were on their way. I advised them I never authorized the delivery for that day. They said it wouldnt be a problem BUT SHOWED UP ANYWAY. Refused the delivery. A few weeks later, called and set the date. They showed up and charged me $57 for a refused delivery from the last time!! They wouldnt deliver unless I paid it. I called their customer service 3 times about getting the charge refunded. They said they would follow up with me (3 times)and NEVER DID. Its not about the $57 but about the principle. Terrible service. Will NEVER ORDER FROM DORMEZ VIUS AGAIN!!
Oct 5th, 2022

(Translated by Google) The delivery men had difficulty getting the bed frame up the stairs. I have already received an identical base without any problem. I told the delivery people the trick that the other delivery people used to move the furniture. The delivery man pushes my arm and says: "A woman is not going to tell me how to do my job". I told him to leave it all there and that I was going to put it together myself with my children. They bring the bed back in the truck and say to me: "You will pick it up at the warehouse". The delivery man goes up the stairs, enters my house and goes to my room to take the headboard. I tell him to leave the furniture in my room and leave. He ignores me and takes the furniture away. The furniture was paid for and delivered. Taking it back is theft of my personal property. I made a complaint to the police. (Original) Les livreurs avaient de la difficult passer la base de lit dans l'escalier. On m'a dj livr une base identique sans problme. J'ai indiqu au livreurs le truc que les autres livreurs on utilis pour faire passer le meuble. Le livreur me pousse le bras et me dit: "Ce n'est pas une femme qui va me dire comment faire mon travail". Je lui dit de tout laisser a l et que j'allais le monter moi-mme avec mes enfants. Ils ramnent le lit dans le camion et me dit:" Tu iras le chercher l'entrept". Le livreur monte l'escalier, entre chez moi et va dans ma chambre pour reprendre la tte de lit. Je lui dit de laisser le meuble dans ma chambre et partir. Il m'ignore et emporte le meuble. Le meuble tait pay et livr. Le reprendre est du vol de mes biens personnels. J'ai fait une plainte la police.
Sep 29th, 2022