Geek Squad

(Translated by Google) I had a sound problem with my laptop that I bought from BestBuy 2 years ago, so I took it to GeekSquad. The person at the reception looked at it quickly if it can be fixed right away, but finally it was not possible and they took the laptop to be fixed with their service. He explained to me that it can last 2 weeks and they will deliver the laptop by post. Before it was fixed, another technician contacted me by phone that the laptop will be reset and everything will be erased. They nevertheless made a backup of a certain number of data which I appreciated. I received my laptop after only a few days. Thanks GeekSquad Staff (Original) J'ai eu un problme de son avec mon portable que je l'ai achet chez BestBuy il y a 2 ans, donc je l'ai amen GeekSquad. La personne la rception l'a regard rapidement si a peut tre rgl tout de suite, mais finalement, ce n'tait pas possible et ils ont pris le portable pour que a soit rpar avec leur service. Il m'a expliqu que a peut durer 2 semaines et ils livront le portable par la poste. Avant que a soit rpar, un autre technicienne m'a contact par tlphone que le portable sera donc rinitialis et tout sera effac. Ils ont quand mme fait un backup d'un certain nombre de donnes que j'ai apprci. J'ai reu mon portable aprs quelques jours seulement. Merci au personnel de GeekSquad
Aug 14th, 2022

I had a very bad experience with this company. After we moved to our new home and after one month, I unpacked my TV, turned it on and see a couple of lines from the top to the bottom. Based on that, I opened an incident from their dashboard. They sent a technician to check the TV and take a photo. After two days, they closed the incident without any notes or email. I called them to know what happened with the incident, and they said, "your plan don't cover physical damage caused by an impact". I replied to the guy saying there is no physical damage or impact on the TV, only lines are shown, and it became dark. Given I was not agreed with his statement, I requested to talk to a supervisor. After 2 weeks, a supervisor finally called me and said : "based on the photo we received, there is an impact" which is completely false. There is no impact or physical impact on the TV. The technician was able to confirm that himself. He saw that when he turns off the TV it looks perfect and once he turned it on, then you see lines and only lines. Then technician event said, before he left :" They might repair the TV or replace it". I also wanted to mention that my call with the supervisor was the worst. I really do not know why they handled the case liken this. - maybe the technician sent a wrong photo - maybe they handled another case and not mine I cannot guess the reason behind the way they handled it. I will create another incident because I cannot spend 4 years paying for this insurance, and today they do not want to take their responsibilities, it's not fair at all.
Jul 26th, 2022

(Translated by Google) pathetic as service (Original) pathtique comme service
Jun 23rd, 2021

May 9th, 2021

(Translated by Google) Impossible to reach the store by phone, it's just big nonsense... (Original) Impossible de rejoindre le magasin par telephone, c'est juste du gros n'importequoi...
Jul 28th, 2020