Groupe Nivel

(Translated by Google) Excellent service, the staff is attentive to the needs of customers! (Original) Excellent service, le personnel est attentif aux besoins des clients!
Sep 5th, 2022

(Translated by Google) Work carried out in August 2018, repair of the drainage system with installation of a collection tank with submersible pump and various other works. Believing everything to be in order, I still note a significant vibration as well as a significant noise from the valves. I speak at this time to the employee of Nivel who did the pose, he wants to be reassuring. Over the months, especially during heavy rains in winter and spring, the noise of the valves remains significant as well as the vibration. Finally in 2022, I decide to visualize the whole thing, finding this situation more and more abnormal. I then noticed that the pipes connected to the submersible pump were leaking. I contact Nivel on September 26, 2022 to regularize everything with a 10-year warranty on the work. I am confirmed that someone will come, I contact again on October 3 because no news, I am confirmed that someone will contact me during the week. I contact again on October 12, I am told that someone will come to see me the following week. Finally an employee comes to do the work. On April 12, 2023, I contact Nivel again, the pump pipes are still flowing, I am confirmed that an employee will come by. Another contact on April 19, I am told that we are coming the same evening. No one comes, no call to notify. On April 21, I recontact Nivel, I am confirmed that an employee will come today. Following the visit, I find that according to the employee there is little solution, I will have to endure the vibration, maybe add a water outlet for the emergency pump outside and add an ABS elbow to the end of the pipe. The idea of seeing the emergency pump pumping water outside the house near the foundation does not appeal to me. We decide to ask an elbow as an attempt, he confirms to come back the following week for this addition, finally nobody comes, no call to advise. On May 2, I contacted Nivel again and left a message "..no call back. Finally, it was I who solved the problem myself by informing myself with competent professionals, no more vibration, no more noise, no more leaking pipes and all this for a modest cost of less than $200. You can imagine what I think of Nivel and its guarantee (Original) Travaux effectue en aot 2018 , rfection du systme de drainage avec installation dun bac de captation avec pompe submersible et divers autres travaux. Croyant le tout en rgle, je note tout de mme une vibration importante ainsi quun bruit significatif des clapets . Jen parle ce moment lemploy de Nivel qui a fait la pose il se veut rassurant. Au fil des mois surtout lors de fortes pluies en hiver et au printemps, le bruit des clapets demeure important ainsi que la vibration. Finalement en 2022, je me dcide visualiser le tout trouvant de plus en plus en plus anormal cette situation. Je constate alors que les tuyaux relis la pompe submersible coulent. Je contacte Nivel le 26 septembre 2022 pour rgulariser le tout ayant une garantie de 10 ans sur les travaux. Lon me confirme que quelquun viendra, je recontacte le 3 octobre car aucune nouvelle, lon me confirme que quelquun va me contacter dans la semaine. Je contacte de nouveau le 12 octobre, on me mentionne quune personne viendra me voir la semaine suivante. Finalement un employ vient effectuer les travaux . Le 12 avril 2023, je recontacte Nivel, les tuyaux de la pompe coulent encore, on me confirme quun employ passera. Un autre contact le 19 avril, on maffirme que lon vient le soir mme. Aucune personne ne vient, aucun appel pour aviser. Le 21 avril, je recontacte Nivel, on me confirme quun employ viendra aujourdhui. Suite la visite, je constate que selon lemploy il y a peu de solution, je vais devoir endurer la vibration, peut tre ajouter une sortie deau pour la pompe durgence a lextrieur et ajouter un coude ABS a lextrmit du tuyau. Lide de voir la pompe durgence pomper leau a lextrieur de la maison prs du solage me plat gure. Nous dcidons de poser un coude titre de tentative, il confirme revenir la semaine suivant pour cet ajout, finalement personne ne vient, aucun appel pour aviser. Le 2 mai je recontacte Nivel et laisse un message"..aucun retour dappel. Finalement, cest moi mme qui ai rgl le problme en minformant auprs de professionnels comptents, plus aucune vibration, plus de bruit, plus de tuyau qui coulent et tout cela pour un cot modique infrieur 200$ Vous vous doutez de ce que je pense de Nivel et de sa garantie
May 18th, 2023

(Translated by Google) I highly recommend Nivel group... An attentive and generous team, 100% professional. (Original) Je recommande fortement groupe Nivel... Une quipe l'coute et gnereuse, professionnel 100%.
Jun 28th, 2021