RBC Banque Royale

Oct 3rd, 2022

Apr 24th, 2022

good service
Oct 28th, 2021

(Translated by Google) It was not the first time that I perceived a disparaging attitude during a conversation with this manager who was not inclined to offer complicit service. However, let's remember, everyone is entitled to a bad day... Yet again today, the arrogance she showed in addressing me for questions relating to an international transaction inspired this comment. Member of this branch for seven years, I have, on various occasions, been badly served by employees who are not very courteous and/or of questionable competence. The assistant manager of the establishment lacks empathy towards her customers and is poorly equipped to provide friendly and pleasant customer service. As for her disparaging attitude and the condescending tone with which she again addressed me today, this has definitely made me start a change of financial institution. If you are looking for an accomplice, courteous and competent service, avoid this branch. The offer of financial institutions that claim to be competent to serve us well is too important not to feel served with attention, complicity and courtesy. (Original) Ce n'tait pas la premire fois que je percevais une attitude dsobligeante lors d'une conversation avec cette gestionnaire peu enclin offrir un service complice. Cependant rappelons-nous, tout l'monde a droit une mauvaise journe... Pourtant nouveau aujourd'hui, l'arrogance dont elle a fait preuve en s'adressant moi pour des questions relatives une transaction internationale m'a inspir ce commentaire. Membre de cette succursale depuis sept ans, j'ai, diverses reprises, t mal servi par des employs peu courtois et/ou de comptence douteuse. La directrice adjointe de l'tablissement manque d'empathie envers ses clients et est peu outille offrir un service la clientle complice et agrable. Quant son attitude dsobligeante et le ton condescendant avec lesquels elle sest nouveau adresser moi aujourd'hui, cela vient dcidment de me faire entamer un changement d'institution financire. Vous cherchez un service complice, courtois et comptent, vitez cette succursale. L'offre d'institutions financires qui se disent comptentes pour bien nous servir est trop importante pour ne pas se sentir servi avec attention, complicit et courtoisie.
Sep 7th, 2020

(Translated by Google) The service is good but the bank should be completely redone. Old. (Original) Le service est bon mais la banque devrait tre compltement refaites. Vieux.
Jun 2nd, 2020